Proficient in providing exceptional customer service and managing diverse tasks in fast-paced environments. Recognized for strong problem-solving and collaboration skills, ready to drive operational efficiency and team success.
Overview
7
7
years of professional experience
Work History
Mailroom Assistant
Baltimore County MD
Towson, Maryland
07.2025 - Current
Sorted and distributed incoming mail to departments, ensuring timely delivery and efficient workflow.
Assisted in managing inventory of office supplies and mailing materials, supporting seamless operations.
Maintained accurate records of outgoing mail and packages for tracking purposes.
Delivered customer service to internal staff regarding postal services, resolving inquiries and enhancing communication.
Performed data entry tasks related to tracking shipments and deliveries.
Line Cook
Arby's
BALTIMORE, MD
03.2023 - 08.2024
Ensured cleanliness and organization of kitchen workstations to support efficient food preparation.
Monitored food safety practices to ensure quality and compliance with health regulations.
Trained new cooks on kitchen procedures and equipment usage to enhance team readiness and performance.
Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Managed kitchen supply inventory to guarantee availability of essential items for uninterrupted service.
Assistant Manager
Family Dollar
Memphis, Texas
02.2020 - 02.2023
Managed daily store operations and ensured compliance with company policies.
Trained and mentored new team members on customer service standards.
Managed inventory and ensured stock availability on sales floor.
Coordinated employee schedules to optimize staffing and meet operational needs.
Addressed customer inquiries and resolved complaints to enhance satisfaction.
Monitored cash handling procedures to ensure accuracy and security of transactions.
Package Handler
FedEx
Memphis, TN
04.2019 - 12.2021
Scanned and sorted packages by destination and service type using handheld scanner, facilitating accurate deliveries.
Inspected packages for damage and reported issues, maintaining high standards of quality control.
Loaded and unloaded packages onto delivery trucks, ensuring timely departures.
Labeled parcels accurately according to company guidelines.