Tarik Doggett
Phoenix,AZ
Summary
Dynamic Customer Service Coordinator with 23 years at American Airlines, adept at managing multiple work groups and enhancing passenger experiences. Certified in FAA Ground Security and aviation regulations, I excel in resolving air travel interruptions and driving operational efficiency through effective communication and project management.
Overview
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1
Certification
Work History
Customer Service Coordinator
American Airlines
Led initiatives to enhance passenger experience as a senior airline representative. Managed coordination between gate and ticketing agents to optimize operational efficiency. Directed project management activities, ensuring alignment with organizational goals and timelines.
Assisted in verbal and digital communication efforts to support team objectives. Utilized computer skills to facilitate data extraction processes and enhance productivity. Contributed to situational analysis to inform decision-making.
Developed expertise in navigating domestic commercial airport operations and understanding international travel regulations.
Skills
Skills
o Managing multiple work groups simultaneously
o FAA Ground Security Coordinator Certified (GSC)
o United States Customs and Border Protection clearance (CBP1)
o FAA Part 139, TSA Part 1542 Aviation trained
o 23 years resolving air travel interruption issues
o 49 CFR air travel regulations certified
o Detailed knowledge of aviation policies and procedures
Certification
Skills
o Managing multiple work groups simultaneously
o FAA Ground Security Coordinator Certified (GSC)
o United States Customs and Border Protection clearance (CBP1)
o FAA Part 139, TSA Part 1542 Aviation trained
o 24.6 years resolving air travel interruption issues
o 49 CFR air travel regulations certified
o Detailed knowledge of Phoenix Aviation Department Sky Harbor policies and procedures
Timeline
Customer Service Coordinator
American Airlines