Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Tarik Issa

Paterson,NJ

Summary

Results-driven and experienced Store Manager with a proven track record of achieving and exceeding sales targets, driving operational efficiency, and leading high-performing teams. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Seeking a challenging position to contribute strategic leadership and foster a culture of excellence.

Overview

7
7
years of professional experience

Work History

Store Manager

T-Mobile
12.2018 - Current
  • Led a high-performing team to consistently achieve and exceed monthly sales targets by at least 12%
  • Implemented effective sales strategies and promotions to drive revenue growth, resulting on overall store revenue growth of 37% in 4 years, placing store top 10 in the country.
  • Monitored and managed store operations, including inventory, scheduling, and budgeting
  • Conducted regular training sessions to enhance product knowledge and sales skills
  • Fostered a customer-focused culture, resulting in high customer satisfaction scores
  • Implemented initiatives to optimize operational efficiency and reduce costs
  • Conducted interviews, provided training, and coaching to employees
  • Evaluated Employee performance, set goals, and development plans
  • Conducted daily huddles and weekly meetings with employees to exceed campaign goals
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings, currently at a perfect review rating
  • Received number one sales store in district multiple times
  • Reviewed payroll disbursements and ensured that payments for part-time and full-time staff were accurate.

Sales Associate

T-Mobile
12.2016 - 12.2018
  • Assisted customers in selecting and purchasing mobile devices, accessories, and service plans
  • Achieved and exceeded monthly sales targets through effective product knowledge and customer engagement
  • Resolved customer inquiries, concerns, and technical issues to ensure a positive experience
  • Collaborated with team members to maintain store appearance and organize promotional displays.
  • Assisted customers in store with account inquiries, as well as suggested add on services to accounts
  • Exceeded sales goals weekly by 60%, leading to promotion of store manager
  • Engaged with customers to build rapport and loyalty

Education

Bachelors - Management

William Paterson University

Skills

  • Leadership and team management
  • Sales strategy development
  • Store operations and inventory management
  • Customer service excellence
  • Communication and interpersonal skills
  • Budgeting and financial analysis
  • POS Systems
  • Sales and customer service
  • Risk Management
  • Training and Mentoring
  • Problem-solving
  • Team collaboration

Key Qualifications

  • Able to do detailed work with high level of accuracy
  • Excellent interpersonal and communication skills
  • Capable of hiring employees and reviewing performances
  • Ability to exercise discretion and showcase professional judgment
  • Combine patience, determination, and persistence to troubleshoot issues
  • Advanced knowledge of using Microsoft Word, Outlook, Excel, and PowerPoint
  • Demonstrate a high level of administrative competence
  • Effectively develop individual departmental and organizational goals to obtain objectives
  • Constantly strive to strengthen and refine professional effectiveness
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Timeline

Store Manager

T-Mobile
12.2018 - Current

Sales Associate

T-Mobile
12.2016 - 12.2018

Bachelors - Management

William Paterson University

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Tarik Issa