Tarik Moharam
Fairfax,VA
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
11
11
years of professional experience
Work History
Operations Lead
Amazon Web Services, Sterling
2019.11 - 2023.12
- Spearheaded the installation and configuration of data hosts, switches, and network services, consistently meeting or exceeding project timelines
- Utilized Amazon web servers to deploy customer servers, enhancing efficiency and ensuring seamless integration
- Demonstrated expertise in diagnosing and resolving hardware and software issues, reducing downtime and enhancing overall system performance
- Successfully tracked and improved technician metrics, optimizing project workflows and ensuring high-quality deliverables
- Conducted interviews, trained new employees, and contributed to a skilled and cohesive team
- Implemented effective logistical audits, resulting in streamlined processes and improved project outcomes
- Collaborated with procurement and legal teams, leading to the creation of contracts for present and future projects
- Successfully resolved 30-40 issues per week while handling multiple projects
- Projects:
- Motherboard Project
- Addressed high DOA rates for motherboards by collaborating with a logistics technician to design specialized containers
- Achieved a 12% decrease in motherboard failures within the first month, followed by a remarkable 28% decrease within the quarter
- Security Device Tampering Removal:
- Identified compatibility issues with security devices causing false alarms on certain racks
- Collaborated across teams to remove incompatible devices, migrating customer information to more secure racks
- Successfully achieved a 40% reduction in false alarms, enhancing overall security and operational efficiency.
Genius Bar Technician
Apple Retail, Fair Oaks Mall
2013.04 - 2017.08
- Managed Genius Bar appointments, consistently achieving high customer satisfaction and meeting service goals
- Attained Apple Certification, contributing to a comprehensive understanding of products and efficient issue resolution
- Proactively ran diagnostics and troubleshooted issues, reducing customer wait times and ensuring a positive experience
- Educated customers on Apple software and hardware, leading to increased customer awareness and product understanding
- Mentored new employees, fostering a team environment and contributing to their professional development
- Achieved notable KPIs, including holding the most appointments, the least session duration, and receiving the highest customer appreciation.
Education
Falls Church High School
Falls Church, VASkills
- Proficient in Microsoft Office, OS, iOS, Linux
- Telecommunications
- IT Operations Management
- Strong verbal communication
Languages
Arabic
Limited Working
Timeline
Operations Lead
Amazon Web Services, Sterling
2019.11 - 2023.12
Genius Bar Technician
Apple Retail, Fair Oaks Mall
2013.04 - 2017.08
Falls Church High School
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