Successful sales professional proficient in expanding and maintaining territories with tenacious and focused mentality. Skilled negotiator and complex problem-solver with solid record of success. Proficient in Q1 and SalesForce CRM.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Patient Trainer
Baxter: Respiratory Health
Tulsa, OK
11.2021 - Current
Directly schedule in-home device installation & training appointments with patient/caregiver.
Confirm safe & proper operation of all equipment prior to installation.
Provide extensive product training to patient/caregiver on the benefits of therapy, to promote therapy adherence and device retention.
Utilize clinical expertise to titrate/customize therapy settings to achieve highest level of comfort and efficacy.
Provide ongoing support to assigned patient base through clinical follow up appointments.
Rehabilitation Clinical Sales Liaison
Encompass Health Rehabilitation Hospital
Broken Arrow, OK
11.2021 - 03.2022
Develop census as defined by targeted goals and forecasting.
Build relationships within assigned geographic territory.
Assist with coordination of referral-to admission process.
Provide in-services and professional presentations for referral sources, community groups and others regarding rehab services, programs, and outcomes.
Assured timely verification of insurance benefits prior to patient admissions.
Communicated verification and authorization status updates to facilitate decision-making for patient admissions and insurance coverage.
Registered Respiratory Therapist
St. Francis Hospital
Tulsa, Ok
05.2016 - 02.2022
Administered basic and advanced therapeutic and diagnostic procedures such as bronchoscopies, vent management and intubations.
Documented therapies and diagnostic tests in patient electronic records for use by care team.
Provided comprehensive care to improve and strengthen clients' respiratory functions.
LTACH Clinical Sales Liaison
Post Acute Medical Specialty Hospital
Tulsa, OK
01.2018 - 09.2021
Exceeded goals through effective task prioritization and great work ethic to develop census as defined by targeted goals
Increased overall admission rates from assigned hospital by 43% per month
Marketed, promoted and provided in-services and professional presentations to physicians, discharge planners, and referral sources, community groups and others regarding Rehab/ LTACH services, programs, and outcomes
Built and managed relationships with-in assigned territory, responsible for making cold calls and introductions to prospects; discuss business needs and recommend optimal solutions
Coordinated and conducted onsite pre-admission assessments to establish and support suitability of prospective LTACH patients for admission
Collaborated with team members to streamline best patient care initiatives and patient outcomes
Made informed recommendations by maintaining knowledge of services and industry development
Performed follow-ups to customers after completed sales; to evaluate satisfaction and determine immediate service requirements
Q1 and SalesForce experience
Proved successful working within tight deadlines and fast-paced atmosphere
Registered Respiratory Therapist
St. John Medical Center
Tulsa, Ok
04.2016 - 02.2018
Administered basic and advanced therapeutic and diagnostic procedures such as bronchoscopies, vent management and intubations.
Documented therapies and diagnostic tests in patient electronic records for use by care team.
Provided comprehensive care to improve and strengthen clients' respiratory functions.
Registered Respiratory Therapist
Memorial Hermann Hospital
Houston, Tx
03.2003 - 03.2016
Performed Charge Therapist duties to establish unit specific goals, determine work procedures and expedite work flows; ensured compliance with policies and procedures and regulatory compliances; followed staffing matrix/productivity standards, assisted with evaluations and chart audits and performed any duties as assigned.
Administered basic and advanced therapeutic and diagnostic procedures such as bronchoscopies, vent management and intubations.
Documented therapies and diagnostic tests in patient electronic records for use by care team.
Coordinated with physicians and other care team members on care and treatments.
Provided comprehensive care to improve and strengthen clients' respiratory functions.
Respiratory Care Clinical Specialist
M.D. Anderson Cancer Center
Houston, TX
12.2006 - 01.2015
Managed ED RTs' and Equipment Technicians
Tracked and monitored staff compliances and productivity, to compile data for benchmarking
Analyzed financial data, extracted and defined relevant information, interpreted data to determine past performance and/ or to project financial outcomes
Developed human resource activities that included staffing orientation models, performance management processes, and professional development modules
Created and implemented department policies and procedures
Provided guidance to staff regarding work-flows, policies and procedures, Joint Commission standards and clinical practice guidelines, along with departmental expectations
Implemented cost cutting supply measures by instituting a PAR. Used space planning, asset management, and inventory control measures
Developed and initiated a departmental Modified Assessment Scoring System that provided consistent guidelines; allowing Respiratory Therapists to initiate patient care plans based on measured objectives
Modified Assessment Scoring System resulted in a 25% increase in revenue driven procedures within initial four months. With-in eight months, this process was scripted into the charting system. Captured billable revenue increased to a steady 1 million per month
Compiled, analyzed, and interpreted statistical data relevant to departmental services, equipment, and needs of patient population
Prepared comprehensive reports for Critical Care Senior Leadership Division
Interfaced with Multidisciplinary Teams and Senior Project Mangers, to ensure all Respiratory aspects fall in-line with project planning, budget, and time-line of new pediatric wing
Provided quarterly in-services and clinical training to Respiratory staff, Nursing staff, Physicians, and other health care professionals regarding respiratory care practices, principles, and equipment
Initiated a Lung Expansion Pathway. Formulated clinical pathways that optimized prevention and/or treatment of pulmonary complications
Lung Expansion Pathway resulted in a 13% decrease in respiratory related re-admissions to the ICU.
Interim Clinical Manager
M.D. Anderson Cancer Center
Houston, TX
11.2008 - 05.2009
Maintained overall management of departmental daily operations and activities
Assisted Program Manager and IT with analyzing patient charges and billed therapies, to ensure accuracy
Reconciled FTE, M&O accounts and manage departmental procurement processes and purchases on a monthly basis
Initiated use of per-diem health care agencies within department.
Assisted Human Resources with recruiting, screening, and training individuals from approved agencies.
Managed and maintained staff credentialing and HR files to ensuring institutional and Joint Commission Compliance.
Reviewed departmental billing and procedural reports daily and monthly.
Redeveloped departmental competencies, certifications, and orientation manuals (ICU and Floor, ER and New Hire).
Managed relationships and networks with multiple disciplines by participating in committees directly impacting hospital operations.
Education
Master of Science - Clinical Practice Management
Texas Tech University Health Science Center
Lubbock, TX
05.2015
MBA - Health Administration
Texas Woman’s University
Houston, TX
05.2011
Bachelor of Science - Respiratory Therapy
Texas Southern University
Houston, TX
05.2002
Skills
Leadership, Operations and Performance Management
Staffing Management: Recruiting, Orientation, Training, and Development
Marketing, Healthcare sales, and Customer Relations, Network development and Client Services
Project and Space planning and Procurement
Quality Assurance
Lead prospecting and Account Development
Interpersonal communication skills
Expense reporting
Problem solving
Retention strategies
Business Development and Strategic planning
Patient Assessments; Monitoring patient progress
Epic, Cerner, Microsoft Office
Patient Scheduling and fittings; Product promotions
Insurance coverage verification and Authorization
Certification
National Board of Respiratory Care: Registered Respiratory Therapist