Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
20
20
years of professional experience
Work History
Salon Owner/Operator
Boho Beauty Co.
08.2021 - Current
Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Consistently maintained clean, organized, and welcoming environment for clients and staff members alike.
Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
Increased customer retention through exceptional service and consistent follow-up communication.
Recruited talented stylists and support staff to maintain high level of expertise within salon team.
Offered professional cuts, color services, perms, relaxers, facial waxing and extensions to salon customers.
Private Duty Registered Nurse
Jozee Thompson
03.2020 - 07.2021
Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
Interpreted patient needs, knowledge, growth, and development to construct treatment plan.
Assisted patients with activities of daily living such as bathing, dressing, toileting, mobility support while maintaining dignity and independence.
Administrator
Independent Strides Home Health
05.2010 - 05.2019
Responsible and accountable for overall planning, development, coordination, implementation, management and performance of Independent Strides Home Health.
Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to 15+ employees.
Provided onsite medication training.
Extensive knowledge of third party billing including Medicaid and Medicare
Attended weekly finance meetings with CEO, and department managers reporting on budget goals, patient revenues, employee expectation and goals.
Directing day-to-day functions in accordance with current federal, state, and local standards, and regulations to provide overall highest degree of quality care to patients.
Liaison between CEO, employees, and patients to ensure proper lines of communication critical in addressing myriad of problems and issues requiring immediate attention and resolve.
Initiated and implemented Medicaid waiver program to increase revenues by 120 percent.
Administrator
Independent Strides Home Care
01.2012 - 04.2019
Development and implementation of Independent Strides Home Care business plan for HCBS waiver services.
Responsible for day-to-day operation, managing office staff, field staff, scheduling, payroll, billing, HR records, developing work flow process, conducting and coordinating staff training and continuing education.
Responsible for scheduling 50+ staff members in Shift Planner.
Lead quality improvement activities, including establishment of agency goals, development of work plans, assessment of current performance and future needs, and project management to ensure that all agency goals are met.
Overseeing financial aspects of healthcare, including medical billing, budgeting as well as processing, and submitting health insurance claims.
Providing educational or informative material, including pamphlets and brochures for customers as well as ensuring customer satisfaction by responding to inquires and resolving complaints.
Manage case loads of 60-80 members authorized to receive HCBS waiver services.
Medication administration educated proper known side affects to patient and family members.
Community Based Waiver Programs in accordance with agency policies and procedures, adhering to Kansas regulations and guidelines.
Maintained personnel records and updated internal databases to support document management.
Director of Home Health Services
Independent Strides Home Health
03.2009 - 04.2010
Optimized resource allocation for improved cost management, ensuring financial sustainability for organization.
Managed budgets effectively, reducing overhead costs while maintaining high-quality care standards.
Developed strategic growth plans, supporting expansion of organization's reach and impact on community it serves.
Fostered strong relationships with community partners, enhancing referral networks and resource access for patients in need.
Promoted culture of continuous learning among staff members by providing ongoing education opportunities and encouraging professional development.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Nurse
Independent Strides Home Health
06.2006 - 03.2009
Performed admissions, re-certifications, resumptions and discharges per Medicare Oasis guidelines.
Manage all aspects of patient care with detailed patient teaching, assessment, documentation, follow-up, and LPN aide supervision.
Increased Independent Strides to over 60 patients needing care such as wound care, CHF/COPD /Diabetic management, Parkinson's, Dementia, Alzheimer's, Cancer, post surgical and psychiatric conditions.
Skilled Nursing Services: Wound care including wound VAC, Vital Signs, Pleural Drain, Phlebotomy, Foley Insertion/Changes, PEG Tube feedings, Tracheostomy, and IV Therapy.
Administered medications and treatment to patients while monitoring responses working with healthcare teams to adjust care plans.
Registered Nurse, Medical-Surgical Unit
Mercy Hospital
05.2006 - 02.2009
Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
Administered medications and treatment to patients and monitored responses.
Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
LPN
Regal Estates
06.2005 - 08.2006
Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Delegated tasks effectively, optimizing staff productivity and maintaining well-organized nursing unit.
Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
Education
Associate of Applied Science - Registered Nurse License #98846
NCCC Mary Grimes School of Nursing
Chanute, KS
2006
Cosmetology - Cosmetology License #000-23266
Independence Community College
Independence, Ks.
01-1993
Skills
Medication and IV administration
Direct patient care
Strong clinical judgment
Complex Problem-solving
Pre-and Post-operative care
Compassionate care
Wound care
Chronic disease management
Tracheostomy care
Nursing staff management
Strong communication skills
Clinical assessment
Timeline
Salon Owner/Operator
Boho Beauty Co.
08.2021 - Current
Private Duty Registered Nurse
Jozee Thompson
03.2020 - 07.2021
Administrator
Independent Strides Home Care
01.2012 - 04.2019
Administrator
Independent Strides Home Health
05.2010 - 05.2019
Director of Home Health Services
Independent Strides Home Health
03.2009 - 04.2010
Registered Nurse
Independent Strides Home Health
06.2006 - 03.2009
Registered Nurse, Medical-Surgical Unit
Mercy Hospital
05.2006 - 02.2009
LPN
Regal Estates
06.2005 - 08.2006
Associate of Applied Science - Registered Nurse License #98846
NCCC Mary Grimes School of Nursing
Cosmetology - Cosmetology License #000-23266
Independence Community College
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