Tario Mills
Las Vegas,NV
Summary
Accomplished Front End Coach at Walmart, adept in operations management and staff training, significantly reduced cash discrepancies and enhanced team performance. Leveraged administrative skills and P&L management to exceed departmental goals, demonstrating a commitment to excellence and a proactive approach to talent development.
Overview
7
7
years of professional experience
Work History
Front End Coach
Walmart
Las Vegas, NV
10.2022 - Current
- Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
- Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Quality Specialist II - Customer Service
Credit One Bank
Las Vegas
11.2020 - 10.2022
- Monitor calls and cases across operational functions. Capture adherence to customer service standards, including regulatory, policy, and soft skills.
- Meet team productivity expectations and internal quality standards. Accurately enter detailed information on evaluations, logs, and tools used for quality reporting. Provide clear evaluation comments to support agent coaching and development. Maintain confidentiality and privacy of quality scores, data, and customer information.
- Participate in or facilitate weekly calibration sessions for internal and external partners to align on scoring expectations.
- Throughout the monitoring process, identify potential gaps in processes or execution that may impact business success, quality, or customer experience.
- Demonstrate regular and predictable attendance in adherence to company guidelines.
Department Manager
McOpCo
Las Vegas
01.2018 - 10.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Bachelor Of Business Administration - Business Administration And Management
Colorado Technical University
Colorado Springs, COSkills
- Operations Management
- Staff Management
- Training and Development
- Inventory Control
- Employee Scheduling
- Administrative Skills
- P&L Management
Timeline
Front End Coach
Walmart
10.2022 - Current
Quality Specialist II - Customer Service
Credit One Bank
11.2020 - 10.2022
Department Manager
McOpCo
01.2018 - 10.2020
Bachelor Of Business Administration - Business Administration And Management
Colorado Technical University