Tariq Alkassem
Ypsilanti,MI
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shiftlead
Buffalo Wild Wings
Ann Arbor, MI
01.2020 - 06.2024
- Provided guidance and support to other team members as needed.
- Supervised staff during shift changes and ensured transition went smoothly.
- Conducted regular inventory checks to maintain accurate stock levels.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Monitored employee performance and provided feedback on areas for improvement.
- Responded to customer inquiries and complaints in a professional manner.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Identified opportunities for operational improvements and communicated them to management.
- Assisted in the training of new employees.
- Researched industry trends in order to stay ahead of the competition.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Reinforced rules to promote superior employee performance.
Line Cook
Black Pearl Restaurant
Ann Arbor, MI
05.2018 - 01.2020
- Inspected equipment for cleanliness prior to use every shift.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Communicated effectively with other staff members regarding orders and menu changes.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
Education
High School Diploma -
Washtenaw Community College
Ann Arbor, MISkills
- Performance Improvement
- Decision-making capabilities
- Staff Motivation
- Employee Training
- Loss Prevention
- Conflict Resolution
- Workplace Safety
Languages
Arabic
Native/ Bilingual
References
Bryan Riley - Buffalo Wild Wings General Manager
205 S State street Ann Arbor, MI 734-994-9143
Cell: 734-730-4879
Joe Tiderington U of M Hospital
1500 E Medical DR Ann Arbor, MI
Cell: 734-679-0335
Timeline
Shiftlead
Buffalo Wild Wings
01.2020 - 06.2024
Line Cook
Black Pearl Restaurant
05.2018 - 01.2020
High School Diploma -
Washtenaw Community College
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