Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
ShiftleadWork Type
Full TimePart TimeContract WorkGig WorkConsultingLocation Preference
HybridRemoteOn-SiteLocation: Somerset
Open to relocation: Yes
Open To Work
Desiree Calhoun
Somerset
Work Preference
Summary
Dedicated shift leader with a proven track record in enhancing customer satisfaction and team performance through effective training and conflict resolution.
Overview
1
1
Certificate
14
14
years of professional experience
Work History
Shiftlead
Arby's Restaurant
Somerset, KY
12.2012 - Current
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented process improvements that increased efficiency in food preparation and service delivery.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Conducted regular staff meetings to communicate goals, policies, and performance expectations.
- Monitored adherence to health and safety regulations, maintaining a safe work environment.
- Collaborated with management on promotional strategies to boost sales during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Pulaski Central
SomersetSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Loss prevention
- Staff development
- Regulatory compliance
- Operations management
- Coaching and mentoring
- Crew coordination
- Quality control
- Inventory management
- Conflict management
- Staff onboarding
- Daily reporting
- Knowledge sharing
- Resource allocation
- Shift leadership
- Productivity monitoring
- Production leadership
- Decision-making capacity
- Positive attitude
- Cash handling
- Problem-solving
- Creative problem solving
- Team supervision
- Strong verbal and written communication
- Staff training and development
- Customer service management
- POS system operation
- Training assistance
- Complaint resolution
- Inventory counts
- Shift paperwork completion
- Role modeling
- Assigning work
- Motivational leadership
- Staff education and training
- Professional appearance
- Equipment troubleshooting
- Quality inspections
- Policy and procedure enforcement
Certification
servesafe certificate
Timeline
Shiftlead
Arby's Restaurant
12.2012 - Current
High School Diploma -
Pulaski Central