Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Open To Work

Desiree Calhoun

Somerset

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Shiftlead

Work Type

Full TimePart TimeContract WorkGig WorkConsulting

Location Preference

HybridRemoteOn-Site
Location: Somerset
Open to relocation: Yes

Salary Range

24000/yr - 200000/yr

Summary

Dedicated shift leader with a proven track record in enhancing customer satisfaction and team performance through effective training and conflict resolution.

Overview

1
1
Certificate
14
14
years of professional experience

Work History

Shiftlead

Arby's Restaurant
Somerset, KY
12.2012 - Current
  • Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
  • Trained and mentored team members to enhance performance and customer satisfaction.
  • Managed inventory levels, reducing waste through effective stock control measures.
  • Implemented process improvements that increased efficiency in food preparation and service delivery.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
  • Conducted regular staff meetings to communicate goals, policies, and performance expectations.
  • Monitored adherence to health and safety regulations, maintaining a safe work environment.
  • Collaborated with management on promotional strategies to boost sales during peak hours.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Pulaski Central
Somerset

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Rules enforcement
  • Performance improvement
  • Staff motivation
  • Operations monitoring
  • Loss prevention
  • Staff development
  • Regulatory compliance
  • Operations management
  • Coaching and mentoring
  • Crew coordination
  • Quality control
  • Inventory management
  • Conflict management
  • Staff onboarding
  • Daily reporting
  • Knowledge sharing
  • Resource allocation
  • Shift leadership
  • Productivity monitoring
  • Production leadership
  • Decision-making capacity
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Creative problem solving
  • Team supervision
  • Strong verbal and written communication
  • Staff training and development
  • Customer service management
  • POS system operation
  • Training assistance
  • Complaint resolution
  • Inventory counts
  • Shift paperwork completion
  • Role modeling
  • Assigning work
  • Motivational leadership
  • Staff education and training
  • Professional appearance
  • Equipment troubleshooting
  • Quality inspections
  • Policy and procedure enforcement

Certification

servesafe certificate

Timeline

Shiftlead

Arby's Restaurant
12.2012 - Current

High School Diploma -

Pulaski Central
Desiree Calhoun