Nicole Byrd
Napoleon,MO
Summary
Dynamic and results-driven professional with extensive experience. Excelling in customer service and employee training. Proven ability to resolve complaints and enhance guest satisfaction while maintaining high standards of quality control. Skilled in cash handling and team motivation, providing a productive and efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Shiftlead
Burgerking
2024 - Current
- cash handling ensuring accuracy and proper deposits
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints offerering thoughtful solutions to maintain customer satisfaction.
- Monitored prepared food inventory to prevent waste.
- Worked effectively in fast-paced environments.
- Provided thoughtful guidance
- Tracked employee attendance and punctuality,
- Completed store opening and closing procedures
- Contributed to team success by completing jobs quickly and accurately.
- Ordertaker
- Cook
- Line
- Assemble sandwiches
- Initiate (bag orders)
- Kept clean working environment to ensure healthy sanitary conditions
- Empty fry vats and refill with fresh grease
- Clean broiler hoods
- Make drinks
- Serve customers their orders
Crew
McDonald's
2022 - 2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated kitchen equipment and tools safely,following all health and safety standards.
- Trained new crew members on procedures and customer service
- Handled cash transactions accurately, ensuring proper cash management practices were followed.
- Resolved customer complaints promptly, contributing to a positive brand reputation and loyalty.
- Worked front counter, drive-thru, assemble, initiate, grill, fried products back cash order taker ,expedite
- open shifts and closing shifts
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Direct Care Associate
Northland Adult Day Center
2018 - 2019
- Assisted clients with daily living activities, promoting independence and dignity.
- Communicated with team members to coordinate care and address client needs efficiently
- Monitored client health status, reporting changes to supervisors promptly for appropriate action.
- occasionally lead exercises.
- monitor for safety and assist clients with participation of group activities and outings and the transportation of clients
- Maintained a clean and safe environment for patients
- Supported daily hygiene needs such as bathroom assistance
- assisted patients with eating
- Chart vitals and temperature
- Plan outings within financial abilities
- Record attendance
Education
Certificate - Internship Program
Quest Academy
Kansas City, MOHigh School Diploma -
Pleasant Hill Highschool
Pleasant Hill MO Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Coaching and mentoring
- Quality control
- Daily reporting
- Productivity monitoring
- Cash handling
- Staff training and development
- POS system operation
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Assigning work
- Professional appearance
- Equipment troubleshooting
- Client service
- Client support
- Policy and procedure enforcement
- Safety processes and procedures
- Employee attendance monitoring
- Attention to detail
- Organizational skills
- Time management
- Task prioritization
- Multitasking Abilities
Timeline
Shiftlead
Burgerking
2024 - Current
Crew
McDonald's
2022 - 2024
Direct Care Associate
Northland Adult Day Center
2018 - 2019
Certificate - Internship Program
Quest Academy
High School Diploma -
Pleasant Hill Highschool
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