Tariq Bond
Philadelphia,Pa
Summary
Experienced customer-focused professional with a proven track record of delivering exceptional service in high-volume customer service settings. Skilled in problem-solving and possessing a patient demeanor, driven to enhance customer satisfaction by effectively addressing their needs and concerns. Four years of industry experience, well-equipped to handle challenging situations and provide personalized solutions that exceed expectations.
Professional custodian with solid expertise in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high standards in every task.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Custodian
University Of Pennsylvania
02.2023 - Current
- Responsible for maintaining cleanliness and order in the School/Center premises
- Performs additional work as assigned by the immediate superior
- Daily cleaning, restocking, sanitizing & disinfecting to all assigned areas
- The capability to lift and/or move equipment and supplies up to fifty (50) pounds daily
- Have a good understanding of safety and adheres to safety rules and regulations
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Supported event setup and tear-down, contributing to successful school functions.
- Increased efficiency in cleaning routines by implementing color-coded microfiber system.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Environmental Service Aide
Methodist Jefferson Hospital
03.2022 - 11.2022
- Contributed to improved overall facility appearance by performing floor care duties, including sweeping, mopping, and vacuuming.
- Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
- Completed specialized cleaning projects such as terminal cleanings for isolation rooms or operating room turnovers, adhering to stringent protocols to ensure patient safety.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Documented and reported necessary facility and building repairs observed.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
Laborer
Typex Masonry Developers
06.2011 - 10.2022
- Follow all safety protocols when using tools and equipment
- Performed general housekeeping and cleaning tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Inspected tools and equipment to maintain safety and efficiency.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Customer Service Representative
Bolt Bus
02.2016 - 04.2020
- Training new customer service representatives
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Wheelchair Agent
Prime Flight Aviation Services
07.2015 - 10.2015
- Transported over 100 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Located and read airport monitors to determine arrival and departure information.
- Developed and implemented strategies to minimize customer wait times.
- Explained rules to passengers and helped correctly transfer between lines.
- Built and strengthened student, teacher and family relationships.
- Responded to transportation questions and requests for information from children and parents.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
- Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Education
High School Diploma -
Murrell Dobbins Vocational High School
Philadelphia, Pa06.2011
Skills
- Cleaning and sanitizing
- Work independently
- Custodial machine operation
- Skilled housekeeper
- Waste disposal
- Maintenance
- Floor maintenance
- Floor scrubbers and polishers
- Waste and recycling management
- Inventory Management
- Chemical Handling
- Detail Oriented
- Critical Thinking
- Reliability
- Floor cleaning
- Equipment Operation
- Commercial Cleaning
- Professionalism
- Surface Polishing
- Stain Removal
- Problem-solving aptitude
- Upholstery Cleaning
- Adaptability
- Equipment Maintenance
- Sanitization techniques
- Deep cleaning
- Maintain equipment
- Strong interpersonal skills
- Check-in procedures
- Fare calculation
- Cash handling experience
- Listening Skills
- Positive Attitude
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Clear Communication
- Customer Engagement
- Team building
- Crowd Control
- Public Safety
- Guest Relations
- Conflict Resolution
- Customer Retention
- Visitor Check-in
- Sales Techniques
- Ticket scanning
- Ticket purchasing
- Sell tickets
- Guest and client satisfaction
Certification
- High School Diploma, 2011
- Civic Engagement certificate
References
Tyrone Lester, Owner of Type Masonry Developers, 267-206-7138
Phonenumbers
215-232-2639, 267-752-2639
Timeline
Custodian
University Of Pennsylvania
02.2023 - Current
Environmental Service Aide
Methodist Jefferson Hospital
03.2022 - 11.2022
Customer Service Representative
Bolt Bus
02.2016 - 04.2020
Wheelchair Agent
Prime Flight Aviation Services
07.2015 - 10.2015
Laborer
Typex Masonry Developers
06.2011 - 10.2022
High School Diploma -
Murrell Dobbins Vocational High School
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