Tarique Hassan
Houston,Texas
Summary
Forward-thinking Cyber Security engineering Intern pursuing Bachelors of Science degree in Cyber Security and Information Assurance. Looking to take on new challenges in role as Cyber Security Intern with an exciting organization.
Overview
9
9
years of professional experience
Work History
Customer Care
United Airlines
05.2023 - Current
- Assist United Airlines customers by addressing inquiries, resolving issues, and offering support through various communication channels such as phone and email
- Possess comprehensive knowledge of United Airlines' policies, fare structures, and other related services
- Investigate each case for past dated customers who traveled with United airlines and Star Alliance partnered airlines, determine eligibility of compensation and/or reimbursement
- Trained and working on EU 261/UK 261, APPR, IASL regulatory claims for international travelers.
Executive Agent
United Airlines
04.2022 - 05.2023
- Inform travel agencies of essential travel information such as travel times, transportation connections, international documents, and visa requirements for passengers
- Perform executive agent duties such as applying waiver codes for tickets that is eligible for circumstances such as ticket fare expiration, ticket class conversions, and schedule changes
- Adhere to United airlines Jetstream rules, educate travel agencies on united ticketing policy.
- Handled and promptly resolved travel agency complaints to maintain professional relationships.
Premiere Agent
United Airlines
07.2021 - 04.2022
- Provide exceptional customer service by assisting passengers with booking, changing, or canceling reservations and address customer inquiries and concerns related to flights, fares, baggage, policies, and general travel information
- Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
- Resolves customer conflicts requiring handling or service arrange for ticketing and other special services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Mail Processing Clerk
USPS
07.2021 - 07.2021
- Duties include one or more sortation of outgoing and incoming mail using the appropriate sort program or manual distribution scheme
- Performs a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution
- Runs machine reports, clears jams and contacts maintenance for assistance when required.
Personal Driver
Lyft/Uber
01.2015 - 07.2021
- Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
- Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations
- Drive V.I.P to various destinations upon request, with knowledge of various cities and efficient routes.
- Enhanced client satisfaction by providing timely and efficient transportation services.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT12.2026
Associates of Science Electrical Engineering Technology in Avionics Option -
Vaughn College of Aeronautics and Technology
05.2009
Skills
- Strong Work Ethic
- Active Listening
- Cybersecurity Fundamentals
- Cybersecurity Protocols
- Team Leadership
Personal Information
Title: Customer Care
Accomplishments
- Achieved 2 year degree in Avionics engineering and graduated as Summa Cum Laude.
- Actively pursued ongoing education in cybersecurity, achieving certifications such as Certified Information Systems Security Professional (CISSP) and participating in industry conferences to stay abreast of emerging trends and technologies.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
Timeline
Customer Care
United Airlines
05.2023 - Current
Executive Agent
United Airlines
04.2022 - 05.2023
Premiere Agent
United Airlines
07.2021 - 04.2022
Mail Processing Clerk
USPS
07.2021 - 07.2021
Personal Driver
Lyft/Uber
01.2015 - 07.2021
Bachelor of Science - Cyber Security
Western Governors University
Associates of Science Electrical Engineering Technology in Avionics Option -
Vaughn College of Aeronautics and Technology
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