Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarjam (Taj) Robinson

Amarillo,TX

Summary

A highly motivated individual who has experience working under pressure in stressful situations and interacting with a diversity of customers. I have completed the Offensive Security Certified Professional (OSCP) training material, and I am actively preparing to take the certification exam.

Overview

15
15
years of professional experience

Work History

Level II Tech Support

Amatechtel
06.2023 - Current
  • I handled calls from residential and commercial customers to resolve technical issues on all products provided.
  • I made follow up courtesy calls to ensure that reported trouble was resolved to ensure customer satisfaction.
  • I worked with partnered service providers after hours and on weekends to help remediate reported issues.
  • I was responsible for Diagnosing / repairing customer's personal computers that were brought in for billable labor.


  • I communicated with customers and worked to resolve any issues reported via the support email account.
  • I Provisioned / de-provisioned Wireless/VOIP, DSL, Email, and Dial-up services
  • I handled account suspends and restores.
  • I maintained monitoring software, ensuring that all data contained therein is correct and up to date.
  • I received tickets from level 1 and escalated them to level 3 on an as needed basis.

Customer Service Representative

Xcel Energy
01.2023 - 06.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.

Mental Health Clinician

Texas Tech University/Texas
01.2022 - 09.2022
  • Provide mental health services for TDCJ (Clements maximum security prison)
  • Encouraged patients to discuss experiences in group and individual settings.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.

Cola driver assistant

Coca, Aerotek
01.2009 - 01.2022
  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Prevented damage to packages and products by correctly securing loads.
  • Placed cold-sensitive products in appropriate truck storage locations and quickly transported items to customers' cold storage facility.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.

Police Officer

East Stroudsburg Area School District Police Dept
09.2017 - 07.2020
  • My responsibilities included, rendering police services to the East Stroudsburg area school district in that I was required to respond to emergency situations as they transpired on school campuses, deter criminal activity, investigate reported school code violations and crimes, apprehend and prosecute offenders, maintain working relationships with school administration, and provide a police presence at school sanctioned events


Armed Security Officer

Saw Creek Estates Community Association
08.2016 - 08.2018
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Maintained physical fitness to perform physically demanding job tasks.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.

Unarmed Security Guard

Northridge At Camelback/ Supvr, G. Fish
01.2015 - 08.2016
  • Tannersville, pa
  • Responsibilities: My primary responsibilities included observing and reporting the conduct of residents within the Northridge community and forwarding daily reports

Security Guard

Stroud Region Open Space And Recreation
01.2014 - 07.2014
  • My responsibility for this position included patrolling park areas and enforcing park rules and regulation, in addition, I was required to charge admission fees to permit patrons into the park area.

Dockworker

FedEx Freight/ Supvr Ron Wyatt
05.2012 - 02.2013
  • My responsibilities included Loading and unloading trailers, moving freight across dock in facility, and re- packaging/salvaging damaged freight

Education

Master of Science - Cybersecurity

Utica University
Utica, NY

Master of Science - Forensic Psychology (Terrorism

Walden University
Minneapolis, MN
2020

Bachelor of Science - Applied Psychology

Lackawanna Police Academy
Scranton, PA
2015

P.A. Act 120: Municipal Police Officer Certification - undefined

East Stroudsburg University
East Stroudsburg, PA
2014

Skills

  • Proficient in using Microsoft applications
  • Typing speed: 65 wpm
  • General knowledge of network infrastructure and subnetting
  • General knowledge/familiarity with Linux
  • General knowledge/familiarity with bash scripting and python
  • General knowledge/familiarity with information gathering (Reconnaissance)
  • General knowledge/familiarity with tools such as nmap, wireshark, burp suite, hashcat, john the ripper, nessus, metasploit framework, dirbuster, and a myriad of other tools commonly used in penetration testing
  • General knowledge/familiarity with exploitation development (buffer overflows)
  • General knowledge/familiarity with working in the active directory
  • Firm understanding of the OSI and TCP/IP model
  • Knowledge of common network infrastructure
  • Knowledge of application vulnerabilities relative to effectuating and mitigating attacks
  • Active participation in penetration testing/red teaming exercises through Tryhackme, Hack the box, and Offsec's Proving grounds
  • Certification of completion for TCM's practical ethical hacking course

Timeline

Level II Tech Support

Amatechtel
06.2023 - Current

Customer Service Representative

Xcel Energy
01.2023 - 06.2023

Mental Health Clinician

Texas Tech University/Texas
01.2022 - 09.2022

Police Officer

East Stroudsburg Area School District Police Dept
09.2017 - 07.2020

Armed Security Officer

Saw Creek Estates Community Association
08.2016 - 08.2018

Unarmed Security Guard

Northridge At Camelback/ Supvr, G. Fish
01.2015 - 08.2016

Security Guard

Stroud Region Open Space And Recreation
01.2014 - 07.2014

Dockworker

FedEx Freight/ Supvr Ron Wyatt
05.2012 - 02.2013

Cola driver assistant

Coca, Aerotek
01.2009 - 01.2022

Master of Science - Cybersecurity

Utica University

Master of Science - Forensic Psychology (Terrorism

Walden University

Bachelor of Science - Applied Psychology

Lackawanna Police Academy

P.A. Act 120: Municipal Police Officer Certification - undefined

East Stroudsburg University

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Tarjam (Taj) Robinson