Tarkeise Dockins
Memphis,TN
Summary
Dynamic Security Officer with Securitas Security Services USA, skilled in enhancing safety protocols and customer service excellence. Proven ability to resolve issues effectively while maintaining meticulous records. Proficient in Microsoft Office and adept at empathetic listening, ensuring a secure and welcoming environment for all visitors.
Overview
12
12
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Memphis, TN
01.2018 - Current
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted routine inspections of buildings and grounds to identify potential security risks.
- Assisted in emergency response procedures, ensuring rapid communication and coordination with local authorities.
- Documented incidents and prepared detailed reports for management review.
- Engaged with visitors to provide information and enhance overall safety awareness on site.
- Collaborated with team members to maintain a secure environment through effective surveillance practices.
- Participated in training sessions to learn best security practices and emergency response techniques.
- Utilized communication tools to report suspicious activities promptly to ensure immediate action was taken.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Customer Service Representative
All Tennessee Caregivers
Bartlett, TN
04.2015 - 12.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing scheduling for caregiver assignments to ensure optimal service delivery.
- Maintained accurate records of client interactions and care plans using company software systems.
- Collaborated with team members to enhance customer service processes and improve client satisfaction.
Benefits Enrollment Specialist
Conduent Remote
04.2013 - 03.2015
- Assisted employees with benefits claim issues and plan modifications.
- Distributed benefits enrollment materials and determined eligibility for programs.
- Enrolled employees with carriers while processing life status changes.
- Confirmed transportation schedules and rides for patients utilizing transportation services.
Education
High School Diploma -
Hamilton High School
Memphis, TN05.2013
Skills
- Service excellence in customer care
- Communication proficiency
- Ability to multitask effectively
- Resolution of complaints and issues
- Data entry capabilities
- Windows 10 and 11 expertise
- Leadership attributes
- Empathetic listening abilities
- Typing proficiency at 55 WPM
- Microsoft Office mastery
- Technical support specialization
- Upselling products and services
- Call center experience
- Prioritization of tasks
- Familiarity with Mac OS
- Zendesk proficiency
- Recruitment knowledge
- Positive demeanor
Timeline
Security Officer
Securitas Security Services USA
01.2018 - Current
Customer Service Representative
All Tennessee Caregivers
04.2015 - 12.2017
Benefits Enrollment Specialist
Conduent Remote
04.2013 - 03.2015
High School Diploma -
Hamilton High School