Tarlann Pons
Server
ORANGEPARK,FL
Summary
Experienced hospitality and sales professional with a background in fine dining, restaurant service, and customer-focused retail support. Skilled in menu presentation, order accuracy, cash processing, and clear communication. Brings strong work ethic, professional appearance, and a consistent focus on guest satisfaction and sales growth.
Overview
32
32
years of professional experience
Work History
Server
Red Lobster
Orange Park, FL
08.2025 - Current
- Greeted guests promptly and delivered attentive service throughout the dining experience.
- Described menu items, daily specials, and seafood offerings to assist guest selections.
- Took accurate food and beverage orders using the POS system.
- Coordinated with kitchen and support staff to ensure timely meal delivery.
- Processed payments accurately and handled cash and card transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Personal Shopper
Instacart
San Francisco, CA
01.2020 - Current
- Selected accurate items in app-guided orders, following customer preferences and substitution notes.
- Communicated promptly with customers to confirm replacements, preferences, and special requests.
- Reviewed order details to reduce errors and maintain consistent shopping accuracy.
- Organized groceries for safe transport, preserving freshness and separating fragile items.
- Adapted quickly to store layouts, locating products efficiently across changing inventory conditions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Server
Red Lobster
Orange Park, FL
06.2013 - 03.2019
- Resolved guest concerns professionally to maintain positive dining experience.
- Described menu items, daily specials, and seafood offerings to assist guest selections.
- Supported team operations by refilling drinks, clearing tables, and resetting dining space.
- Maintained clean, organized tables and dining areas during service.
Fine Dining Server
Zaitoons Mediterranean Grill
Jacksonville, FL
02.2012 - 05.2013
- Delivered polished fine dining service, anticipating table needs and maintaining attentive pacing.
- Recommended appetizers, entrées, and beverages to enhance guest experience and increase check averages.
- Coordinated order flow with kitchen and bar staff to ensure accurate, timely course delivery.
- Guided guests through Mediterranean menu, highlighting ingredients, preparation methods, and dietary accommodations.
- Set and reset tables with proper glassware, silverware, linens, and dining room presentation standards.
- Suggested wine pairings to go with specific menu items.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Telephone Sales Agent
Mechanix Choice
Jacksonville, FL
03.2003 - 06.2005
- Conducted outbound sales calls to qualify leads and identify customer needs.
- Presented product features and pricing clearly to convert inquiries into orders.
- Resolved objections using product knowledge and persuasive communication.
- Recorded call outcomes and customer details accurately in CRM systems.
- Followed call scripts while maintaining consistent service and sales standards.
- Established rapport with clients, fostering long-term relationships and repeat business.
Car Salesperson
Prestige Lincoln Mercury
Gainesville, FL
01.1995 - 02.1997
- Negotiated pricing, trade-in values, and financing terms to support closed sales.
- Guided test drives and explained Lincoln Mercury features, performance, and ownership benefits.
- Built customer rapport to match vehicle options with driving needs and budget priorities.
- Maintained CRM records and coordinated timely follow-up with prospects and returning customers.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Education
No Degree - Nursing
FCCJ
Jacksonville, FLSkills
- Cash handling
- Sales expertise
- Suggestive selling
- Customer satisfaction
- Guest engagement
- Professional appearance
- Strong work ethic
Timeline
Server
Red Lobster
08.2025 - Current
Personal Shopper
Instacart
01.2020 - Current
Server
Red Lobster
06.2013 - 03.2019
Fine Dining Server
Zaitoons Mediterranean Grill
02.2012 - 05.2013
Telephone Sales Agent
Mechanix Choice
03.2003 - 06.2005
Car Salesperson
Prestige Lincoln Mercury
01.1995 - 02.1997
No Degree - Nursing
FCCJ