Tarnesha Rice
Marietta,GA
Summary
Very Dedicated Customer Service Representative. I am a very good team player but prefer working by myself which is the reason I prefer working from home. Very professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
FiservInc
07.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product credit cards issues, billing, disputes card activations and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
MED TECH/Elderly Caregiver
Pegasus Senior Living
Roswell, GA
03.2016 - 06.2021
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Assessed client's needs and developed individual care plans accordingly.
- Communicated effectively with family members on progress of client's health condition.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
Education
Associate of Science - Cyber Security
University of Phoenix
Tempe, AZ11-2025
GED -
Chattahoochee Technical College
Marietta, GA12-2018
Skills
- Intentional Communicator
- Reflective Decision Maker
- Strategic Problem Solver
- Inbound and Outbound Calling
- Information Security
- Complaint resolution
- Account updating
- Data Collection
- De-Escalation Techniques
- Critical Thinking
Timeline
Customer Service Representative
FiservInc
07.2022 - Current
MED TECH/Elderly Caregiver
Pegasus Senior Living
03.2016 - 06.2021
Associate of Science - Cyber Security
University of Phoenix
GED -
Chattahoochee Technical College
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