TARNIECIA GASSOWAY
HENRICO,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
Blue Cross and Blue Shield
01.2024 - 02.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Teleperformance USA
01.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Fed Ex Ground
11.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Sales Representative
TLK Group
04.2016 - 10.2019
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Maintained customer accounts and relationships.
- Set and achieved company defined sales goals.
Education
High School Diploma -
HENRICO HIGH SCHOOL
Richmond, VA06-2009
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
- Insurance claims follow-up
- Multitasking and organization
- Customer service
- Customer relations
Timeline
Healthcare Customer Service Representative
Blue Cross and Blue Shield
01.2024 - 02.2025
Customer Service Representative
Teleperformance USA
01.2022 - 01.2024
Customer Service Representative
Fed Ex Ground
11.2019 - 12.2021
Customer Sales Representative
TLK Group
04.2016 - 10.2019
High School Diploma -
HENRICO HIGH SCHOOL
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