Tarnisha Henley
PeopleShores
Clarksdale
5
years of professional experience
Achieved streamlined operations and increased productivity through effective process management.,Created innovative solutions that upheld industry compliance and advanced operational efficiency.,Drove organizational success by leveraging analytical skills and strategic planning to enhance collaboration.
Work History
Process Specialist
7 Months- Managed revenue cycle operations to ensure timely billing and collections.
- Analyzed process workflows to identify areas for improvement and efficiency.
- Implemented process improvements to enhance efficiency in workflow management.
- Documented standard operating procedures to ensure consistency across operations.
- Assisted in implementing quality control measures to maintain service standards.
- Coordinated with clinical teams to streamline patient registration processes.
- Oversaw claims submission and follow-up for accuracy and compliance.
- Conducted regular audits to monitor compliance with established processes and policies.
- Monitored revenue and compared to targets to address variances and resolve actual-to-budget variances.
- Analyzed financial reports to identify trends in revenue cycles.
Pharmacy Technician
1 Year 3 Months- Processed prescriptions, verified patient information, and entered data into pharmacy management systems.
- Assisted pharmacists in verifying medication orders and patient profiles.
- Managed third-party insurance billing, resolving claim issues to ensure patient access to medications.
- Oversaw inventory management and restocking of pharmaceuticals to maintain optimal supply levels.
- Handled third-party insurance billing and resolved claim issues.
- Maintained patient confidentiality and HIPAA compliance.
- Managed inventory levels and ensured timely restocking of pharmaceuticals.
- Conducted inventory management and restocking duties.
- Provided patient education on medication usage, side effects, and storage requirements to enhance adherence and safety.
Shift Manager/ Pharmacy Technician
2 Years 10 Months- Supervise pharmacy technicians and support staff during assigned shifts to ensure efficient workflow and patient safety.
- Oversee prescription intake, data entry, adjudication, and dispensing processes.
- Ensure compliance with HIPAA, DEA regulations, and state pharmacy board requirements.
- Managed inventory levels, ordered medications, and monitored controlled substance logs to maintain compliance and ensure availability.
- Resolve insurance claim rejections and assist with prior authorizations.
- Addressed patient concerns and medication inquiries to deliver high-level customer service and support patient well-being.
- Maintain accurate documentation and ensure quality assurance standards are met.
- Support pharmacist with daily operational responsibilities and workflow management.
- Collaborated with team members to enhance customer service standards, resulting in improved patient satisfaction.
Education
Associate of Science - Health Administration
Surgical Technology
Pharmacy Technician
Associate of Arts
Skills
Achieved enhanced revenue cycle operations through effective process improvements.
Streamlined claims processing systems
resulting in reduced turnaround times.
Delivered optimized pharmacy management systems that improved patient outcomes.
Realized efficient inventory management that minimized costs and waste.
Maintained regulatory compliance
safeguarding the organization from penalties.
Executed thorough compliance auditing
enhancing operational transparency.
Produced financial reporting that informed strategic decision-making.
Implemented software solutions that increased operational efficiency.
Enhanced data management practices
resulting in improved accuracy.
Optimized workflow processes
leading to significant productivity gains.
Transformed call center software usage
boosting customer satisfaction metrics.
Increased transaction accuracy and speed through effective POS systems management.
Secured VPN and remote access
enabling safe and flexible work environments.
Resolved technical issues rapidly through effective troubleshooting.
Applied analytical thinking that led to innovative solutions.
Drove problem-solving efforts that resulted in improved service delivery.
Cultivated team leadership skills that fostered a collaborative culture.
Timeline
Process Specialist
PeopleShores
01.2026 - CurrentRead More
Pharmacy Technician
Baptist Desoto
10.2024 - 01.2026Read More
Shift Manager/ Pharmacy Technician
CVS
10.2021 - 08.2024Read More
Northwest Mississippi Community College
Associate of Science from Health Administration
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Med Doc
Surgical Technology
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AA School Pharmacy
Pharmacy Technician
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Coahoma Community College
Associate of Arts
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