Tarnita Onisemoh
Phoenix
Summary
Achieved high customer satisfaction by promptly addressing and resolving issues. Enhanced service delivery through effective use of various communication channels, including phone, email, and web chat. Developed strong team dynamics that contributed to overall success in customer service operations.
Overview
10
10
years of professional experience
Work History
Global Security
Amazon
Phoenix, AZ
12.2025 - Current
- Identified emerging threats by conducting detailed trend analyses on global security incidents.
- Analyzed complex datasets to identify patterns and trends in global security threats.
- Participated in international peacekeeping missions, promoting global security and stability.
- Supported executive decision-making processes by providing timely intelligence reports on global security trends affecting business operations or client interests.
- Served as a subject matter expert within the organization, providing guidance and advice on matters related to global security operations and risk management.
- Collaborated with other law enforcement agencies to enhance regional security and information sharing capabilities.
- Stayed current on industry trends regarding camera technology, networking tools, and security protocols to provide cutting-edge solutions to customers consistently.
CUSTOMER SERVICE REPRESENTATIVE
Peckham
Tempe, AZ
01.2024 - 12.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Performed data entry functions using specialized software programs for record keeping purposes.
- Developed and implemented efficient filing systems to store confidential documents securely.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Adhered to company policies and procedures while providing superior service.
- Consulted with legal counsel regarding any potential issues or disputes related to passports.
CUSTOMER SERVICE REPRESENTATIVE
Grainger
Tempe, ARIZONA
10.2023 - 12.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
CALL MONITORING SPECIALIST
Cenlar
tempe, AZ
07.2021 - 03.2023
- Maintained up-to-date knowledge of company products, services, systems, policies, and procedures.
- Assisted with the development and implementation of policies, procedures, and training materials related to customer service processes.
- Developed and implemented strategies to ensure customer service standards were met or exceeded.
- Performed root cause analysis of problems identified during call monitoring sessions and developed solutions accordingly.
- Actively participated in meetings with management staff regarding customer service initiatives.
- Monitored adherence to corporate compliance guidelines by team members during calls.
TEAM SUPERVISOR
Cenlar
Tempe, AZ
05.2018 - 07.2021
- Encouraged team collaboration through effective communication strategies.
- Resolved conflicts between employees with diplomacy and tact.
- Evaluated employee performance on an ongoing basis and provided constructive criticism where necessary.
- Conducted regular meetings with staff to discuss progress, challenges, and successes.
- Maintained accurate records of employee attendance, time off requests, payroll data.
DEFAULT RESOLUTION SPECIALIST
Cenlar
Tempe, AZ
01.2016 - 05.2018
- Assisted in drafting legal documents including contracts, agreements, and applications. Supported resolution efforts for cases of default.
- Led development of comprehensive training materials for default resolution processes and procedures.
- Cultivated robust interpersonal relationships with clients, colleagues, and third-party vendors while upholding a professional demeanor.
- Delivered exceptional customer service by promptly addressing client inquiries and resolving default resolution issues.
- Devised and executed problem-solving strategies to investigate and resolve complex client disputes.
- Facilitated negotiation and formalization of settlement agreements for disputants.
Education
HIGH SCHOOL DIPLOMA - Social Sciences
Future Commons HS
Chicago06.2000
Skills
- Developed and organized reports to support data-driven decision-making and enhance operational efficiency
- Managed customer interactions to ensure effective communication and support
- Executed strategic account management initiatives to ensure client satisfaction and retention
- Enhanced decision-making processes through dedicated assistance to senior leadership teams
- Developed and executed quality assurance controls to enhance product reliability and customer satisfaction
- Mediated disputes to promote understanding and maintain team cohesion
- Generated detailed reports to support strategic planning and operational efficiency
- Leveraged Microsoft Excel to enhance data management processes across departments Oversaw the development of complex spreadsheets to streamline reporting functions Championed the use of Excel tools to improve team efficiency and accuracy in data handling
- Facilitated credit card payment processing to enhance customer satisfaction and operational efficiency
- Led the development of impactful presentations utilizing Microsoft PowerPoint Oversaw the design process to ensure alignment with project goals Collaborated with stakeholders to refine content and visuals for maximum engagement
- Developed and implemented strategies for effective customer relationship management to foster loyalty
- Oversaw call center operations to optimize customer service delivery and enhance team performance Developed and implemented strategies to streamline processes and improve response times Mentored team leaders to foster a culture of excellence and accountability within the department
Timeline
Global Security
Amazon
12.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Peckham
01.2024 - 12.2025
CUSTOMER SERVICE REPRESENTATIVE
Grainger
10.2023 - 12.2023
CALL MONITORING SPECIALIST
Cenlar
07.2021 - 03.2023
TEAM SUPERVISOR
Cenlar
05.2018 - 07.2021
DEFAULT RESOLUTION SPECIALIST
Cenlar
01.2016 - 05.2018
HIGH SCHOOL DIPLOMA - Social Sciences
Future Commons HS