Tarra Mclemore
Skillman,NJ
Summary
Adept at enhancing patient experiences and streamlining care coordination, my tenure at Kessler Institute for Rehabilitation honed my skills in patient data confidentiality and fostering strong relationships. Achieved significant improvements in patient satisfaction through meticulous scheduling and efficient problem resolution. Expert in medical insurance handling and committed to maintaining privacy and confidentiality.
Overview
6
6
years of professional experience
Work History
Patient Representative
Kessler Institute for Rehabilitation
09.2022 - 01.2023
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Rehab Rehabilitation Assistant
Kessler Institute for Rehab Rehabilitation
11.2016 - 09.2022
- Maintained a safe and clean therapy environment by adhering to infection control protocols and equipment maintenance standards.
- Assisted with the administration of therapeutic interventions, contributing to improved patient wellbeing.
- Fostered a positive and supportive atmosphere, encouraging patients to ask questions and express concerns about their rehabilitation process.
- Supported therapists in conducting group therapy sessions, fostering social interaction among patients as part of their recovery process.
- Provided support to patients during physical therapy sessions, enabling increased mobility and functionality.
Education
Music,Art
Arts High School
Newark, NJ06.2010
Skills
- Privacy and confidentiality
- Scheduling appointments
- Patient data confidentiality
- Relationships and rapport
- Patient service and assistance
- Registration services
- Patient check-in
- Patient identity verification
- Patient documentation
- Medical insurance
- Discharge Planning
Timeline
Patient Representative
Kessler Institute for Rehabilitation
09.2022 - 01.2023
Rehab Rehabilitation Assistant
Kessler Institute for Rehab Rehabilitation
11.2016 - 09.2022
Music,Art
Arts High School
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