Summary
Overview
Work History
Education
Skills
Timeline
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Tarrus Woods

Houston

Summary

Motivated professional seeking a challenging role in my field of expertise. Committed to advancing skills and knowledge while contributing to organizational success. Passionate about making a meaningful impact and driving positive outcomes. Dedicated to continuous learning and development, ready to take on new challenges and thrive in a dynamic work environment.

Overview

13
13
years of professional experience

Work History

Remote customer service

Centerpoint Energy
11.2023 - 03.2024
  • Responsibilities included but not limited to Responding to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Boosted customer service quality through the seamless translation of written documents such as reports, contracts, and manuals.
  • Assisted customers with scheduling appointments, managing paperwork, and coordinating additional services as needed.

Customer Service and Sales

Asurion
02.2023 - 09.2023
  • Responsibilities included but not limited to owning the customer experience to offer customers a value-added experience with premier customer service through relationship and rapport building and swift identification and resolution of technology issues all while demonstrating empathy and assurance for the customer throughout the call or chat
  • Assist customers with a variety of technical support needs for total home set up within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV's, home entertainment or theatre systems, gaming systems, vehicles, home energy and security systems and/or other consumer electronics
  • Make the experience easy for customers by simplifying the troubleshooting experience, demonstrating empathy and assurance for issues, swift identification and resolution of technology issues and identifying other opportunities to add value through relationship and rapport
  • Ability to provide next steps options to customers to resolve their issues including claim filing and buyouts

Admission Coordinator

Intracare North Hospital
03.2018 - 08.2022
  • Responsibilities included but not limited to monitoring employees productivity and providing constructive feedback and coaching, setting goals for performance and deadlines in ways that comply with company’s plans and visions, organizing workflow and ensuring that employees understand their duties and delegated tasks
  • Insurance verification, Admissions, Milieu management, Coordinate with nurses to give information needed to always improve the continuity of care for the clients that we served
  • Assisted in patient admission process based on federal and state laws.

CAD Designer

Geometric America Ltd.
04.2011 - 04.2012
  • Responsibilities included but not limited to using computer-aided design and drafting software to develop drawings and plans, coordinate with builders to establish requirements for drawings and understanding design concepts and collaborating with team members to finish projects

Education

Associate of Applied Science Degree - Computer Drafting and Design

ITT Technical Institute
Troy, MI
09.2011

Skills

  • Microsoft office suite
  • Autodesk AutoCAD
  • Autodesk Inventor
  • Autodesk Revit
  • Adobe Photoshop
  • Autodesk AutoCAD Civil 3D
  • Adobe Illustrator
  • 3ds Max

Timeline

Remote customer service

Centerpoint Energy
11.2023 - 03.2024

Customer Service and Sales

Asurion
02.2023 - 09.2023

Admission Coordinator

Intracare North Hospital
03.2018 - 08.2022

CAD Designer

Geometric America Ltd.
04.2011 - 04.2012

Associate of Applied Science Degree - Computer Drafting and Design

ITT Technical Institute

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Tarrus Woods