Tarsha Johnson

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Answered inbound calls, chats and emails to facilitate customer service.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Monitored vital signs such as blood pressure, pulse, temperature and respiration rate.
• Monitored health and well-being of clients and reported significant health changes.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.

Verifying patient dental insurance eligibility for active coverage. Educate prospects and existing clients on each type of benefits and coverage in order to make recommendations based on their dental needs. Provided dental providers for In- Network and PPO Networks.

Responsible for reviewing medical insurance claims and verifying that the patient has insurance coverage for procedures. Explanation of benefits, establishing coverage of HMO’s and PPO’s that are delegated to their Medicare advantage plans. Utilization of software applications such as Siebel, Medisys, Marx and Compass to enroll prospects and current members. AHIP certified, prescription drug plans, Medicare supplements and Medicare sales.

Analyze personal insurance needs of each client in a remote setting which consists of Medicare advantage, vision and prescription drug plans. Verbalized explanation of benefits of healthcare provider plans to prospect and existing members. Utilization of software programs such as CRM, and Salesforce to implement a defined plan to finalize sales. Provided customer service and verification of insurance claims status.

Provide customer service to Delta Airline employees while inspecting their luggage and carry-on personal items. Data input of visitors, drivers and temp employees. Observing CCTV’s and checking IDs for entrance and exit ways.