Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarshana Kellum

Arlington,Texas

Summary

Resourceful Telephonic Care Manager with five years of patient care management expertise. Conducted patient care oversight for large medical organization and contributed to increase in favorable patient outcomes. Extensive medical knowledge and superb communications skills enabled achievement of positive results.

Overview

10
10
years of professional experience

Work History

Care Management

Centene Wellcare
03.2022 - 12.2023
  • Contacted recent patients that were hospitalized to make aware of benefits that aren't being taken advantage of and follow up on any other needs or questions since discharge
  • Maintained collaborative liaison with other areas of health care management and helped implement cross-functional quality and utilization initiatives.
  • Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
  • Addressed behavioral and learning issues with parents and daycare management staff.

Patient Care Associate

Alliance Rx
03.2019 - 03.2022
  • Initiates the discharge of a patient from services, contacts a patient's doctor's office to schedule delivery of an order, requests a letter be mailed to the patient if unable to make contact and any other reminders necessary as it related to the patient's care
  • Provides timely response to internal or external customer order inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards
  • Ensures that good patients' relations are maintained and patients' claims and complaints are resolved fairly and effectively.
  • Supported needs of 300 or more patients under long-term care.

Customer Service Representative

LoanMe
08.2017 - 08.2019
  • Initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Emergency Dispatch Operator

ADT Security
04.2016 - 07.2017
  • Monitored and operated silent alarm panels and notified responsible parties.
  • Entered appropriate response for each call or customer in a timely manner and generated reports and monitored emergency alarms in a 24/7 call center environment while communicating with subscribers and clients to relay information and collect data.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications items while abiding by all HIPPA Laws.
  • Contributed to a reduction in crime rates through effective communication with law enforcement officers and accurate relaying of critical information.
  • Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.

Humana Rx Agent

TELEPERFORMANCE
04.2014 - 04.2016
  • Develop marketing strategies to compete with other individuals or companies who sell insurance, and schedule appointments for customers
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications items while abiding by all HIPPA Laws.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Education

Associate's In Science Candidate -

North Lake College
Irving
09.2020

High School Diploma -

Nimitz High School
Irving
06.2014

Skills

  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
  • Discharge Planning

Timeline

Care Management

Centene Wellcare
03.2022 - 12.2023

Patient Care Associate

Alliance Rx
03.2019 - 03.2022

Customer Service Representative

LoanMe
08.2017 - 08.2019

Emergency Dispatch Operator

ADT Security
04.2016 - 07.2017

Humana Rx Agent

TELEPERFORMANCE
04.2014 - 04.2016

Associate's In Science Candidate -

North Lake College

High School Diploma -

Nimitz High School

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Tarshana Kellum