Tarsheree Mathis
Milwaukee,WI
Summary
Dedicated and results-driven customer service professional with over5 years of experience in delivering top-notch service to clients. Proven track record of resolving customer inquiries promptly, ensuring high satisfaction levels, and driving repeat business. Skilled in effectively communicating with diverse customers, demonstrating empathy, and adapting to various situations. Adept at utilizing CRM systems and managing customer accounts to provide personalized and efficient service. Seeking to leverage my expertise in customer relations to contribute to a dynamic team and exceed customer expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Seasonal
Usinger's Sausage Company
10.2024 - 12.2024
- Addressed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Improved response times by efficiently managing customer interactions.
- Handled customer complaints to improve service delivery.
- Delivered exceptional service, addressing customer needs with empathy and professionalism.
- Responded to inquiries for increasing customer support efficiency.
- Navigated customer databases to provide accurate and timely information.
- Managed high call volumes to maintain service quality and efficiency.
- Provided feedback to management to improve service processes.
- Processed customer requests accurately, contributing to positive service outcomes.
- Collaborated with team members to enhance overall customer experience.
- Utilized CRM software to manage and track customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
Food Service / Cashier
Sodexo Education East LLC
01.2023 - 04.2024
- Efficiently processed customer transactions and maintained accurate cash drawer balances with minimal discrepancies
- Demonstrated excellent customer service skills by assisting guests with menu selections, dietary restrictions, and resolving any concerns or issues in a timely manner
- Prepared and served food and beverages in accordance with company standards and health regulations, ensuring high levels of satisfaction among customers
- Collaborated with team members to maintain a clean and organized work environment, including restocking supplies, sanitizing work areas, and following proper food safety protocols
- Trained new employees on POS system operation, customer service protocols, and food preparation techniques to ensure consistent service quality
Cosmetologist / Salon Manager
Hall of Faith Hair Studios
12.2018 - 03.2020
- Demonstrated expertise in providing a wide range of hair, makeup, and skincare services to clients, ensuring high satisfaction rates and repeat business
- Managed day-to-day operations of a busy salon, including overseeing scheduling, inventory management, and staff supervision to ensure smooth and efficient operations
- Developed and implemented effective marketing and promotional strategies to attract new clients and increase salon revenue, resulting in a20% increase in sales within the first year
- Conducted staff training sessions and provided ongoing guidance and support to promote skill development and growth among team members
- Maintained a clean and organized work environment, adhering to all safety and sanitation guidelines to ensure a high standard of service delivery and customer satisfaction
Cosmetologist / Salon Manager
Artist Beauty
06.2017 - 11.2018
- Proficient in a wide range of hair and beauty services including cutting, coloring, styling, and makeup application to meet clients individual needs and preferences
- Experienced in managing daily salon operations, scheduling appointments, maintaining inventory, and overseeing staff to ensure excellent customer service
- Skilled in providing consultations to clients on the latest trends and techniques, recommending suitable products, and educating them on proper at-home hair and skincare maintenance
- Developed and implemented marketing strategies to attract new clients, increase salon revenue, and promote brand awareness through social media, advertising, and events
- Maintained a clean and organized salon environment, upheld sanitation standards, and adhered to all health and safety regulations to ensure a comfortable and safe experience for clients
Cosmetologist / Salon Manager
Mr. Dexter's Hair Salon
02.2007 - 05.2017
- Achieved a20% increase in salon revenue by implementing strategic marketing campaigns and loyalty programs
- Managed a team of8 stylists, providing mentorship and training to ensure high-quality service delivery
- Developed and maintained relationships with vendors to ensure optimal product selection and inventory management
- Implemented cost-saving measures such as reducing product waste and optimizing scheduling to improve salon productivity
- Ensured compliance with all state regulations and licensing requirements, maintaining a safe and professional environment for clients and staff
Education
Certificate of Cosmetology (Apprenticeship) - Cosmetology
Milwaukee Area Technical College
Milwaukee, WI05.1997
Skills
- Communication and organization skills, Record keeping, Cash handling; knowledgeable of POS system, Customer service
- Cash register
- Cash handling
- Windows Platform Proficiency
- Customer Support Experience
Certification
Cosmetology License
Timeline
Customer Service Representative / Seasonal
Usinger's Sausage Company
10.2024 - 12.2024
Food Service / Cashier
Sodexo Education East LLC
01.2023 - 04.2024
Cosmetologist / Salon Manager
Hall of Faith Hair Studios
12.2018 - 03.2020
Cosmetologist / Salon Manager
Artist Beauty
06.2017 - 11.2018
Cosmetologist / Salon Manager
Mr. Dexter's Hair Salon
02.2007 - 05.2017
Certificate of Cosmetology (Apprenticeship) - Cosmetology
Milwaukee Area Technical College
Cosmetology License
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