Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills, excellent time management and problem-solving.
Overview
22
22
years of professional experience
Work History
Service Assistant
Christiana Care Health System
04.2015 - Current
Established rapport with patients by providing friendly and attentive service.
Provided attentive service and proactively assessed patient needs.
Delivered trays of food to patients in a timely fashion.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Wiped down pantry counters and used sanitizing products to remove grime.
Monitored food and beverage supplies, assisting with restocking when needed.
Manager
Toscana
09.2001 - 03.2014
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new employees with training and new hire documentation.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Wilmington High
Wilmington, Delaware
Skills
Hospitality
Verbal and Written Communication
Food Delivery
Supply Restocking
Payment Processing
Cash Register Operation
Employee Training
Customer Relations
Customer Service
Maintaining Clean Work Areas
Professional Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.