Casey Geiger
Florence,CO
Summary
Dynamic service professional with a proven track record at Royal Gorge Route Railroad, excelling in customer assistance and relationship building. Recognized for delivering exceptional hospitality and training new staff in efficient service protocols. Skilled in cleaning techniques and maintaining high standards of cleanliness, ensuring a positive guest experience.
Overview
3
3
years of professional experience
Work History
Service Assistant
Royal Gorge Route Railroad
08.2023 - Current
- Assisted guests with boarding and disembarking procedures, ensuring smooth transitions during train operations.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of passenger areas, enhancing overall guest experience.
- Collaborated with team members to ensure timely delivery of services during peak operational hours.
Server
Royal Gorge Route Railroad
08.2023 - Current
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu knowledge and efficient service protocols.
- Managed multiple tables simultaneously, maintaining attention to detail and guest satisfaction.
Cleaner
KFC
04.2023 - 10.2023
- Maintained cleanliness and sanitation standards in dining and kitchen areas.
- Operated cleaning equipment, including floor scrubbers and pressure washers, efficiently.
- Collaborated with team members to streamline cleaning processes and enhance workflow.
- Trained new staff on proper cleaning techniques and safety protocols.
Education
High School Diploma -
Belton High
Belton, MO06-2020
Skills
- Customer assistance
- Verbal and written communication
- Customer service
- Hospitality
- Cleaning techniques
- Heavy lifting
- Relationship building
Timeline
Service Assistant
Royal Gorge Route Railroad
08.2023 - Current
Server
Royal Gorge Route Railroad
08.2023 - Current
Cleaner
KFC
04.2023 - 10.2023
High School Diploma -
Belton High