Taryn Arnold
Delta,PA
Summary
Results-driven General Manager with extensive experience in operations management and customer relations. Skilled in implementing training programs that elevate service standards and resolve issues efficiently, ensuring optimal team performance and customer loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
High's of Baltimore
Jarrettsville, MD
07.2020 - 05.2026
- Implemented training programs to improve staff performance and customer service standards.
- Analyzed daily cash discrepancies and inventory shrinkage to identify trends and implement corrective measures.
- Developed and maintained strong partnerships with customers and vendors to enhance satisfaction and retention.
- Facilitated recruitment and onboarding of team members to enhance workforce capabilities.
- Maintained adherence to company policies while ensuring fair implementation of standards.
- Resolved customer complaints and feedback promptly to enhance satisfaction and loyalty.
- Implemented structured performance review processes, offering guidance and support to improve overall team effectiveness.
- Directed inventory management processes to ensure optimal stock levels and meet customer demand efficiently.
Retail Sales Associate
Delta Lumber
Cardiff, MD
06.2019 - 04.2020
- Assisted customers with product selection and provided knowledge on lumber and building materials.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient customer service.
- Maintained organized merchandise displays to enhance store aesthetics and improve shopping experience.
- Collaborated with team members to streamline inventory management and restock shelves effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
General Store Manager
Two Farms, Inc
Stewartstown, PA
03.2015 - 05.2019
- Enhanced workplace culture by fostering transparent communication and encouraging teamwork among employees.
- Oversaw financial management of store operations, including budgeting, expense tracking, and payroll administration.
- Resolved customer concerns promptly to enhance satisfaction and maintain compliance with company standards.
- Ensured maintenance of a clean and safe working environment in compliance with health and safety regulations.
- Managed product placement and display updates to enhance visibility of new offerings and promotional events.
- Supported recruitment and onboarding processes to enhance team capabilities across multiple store locations.
Education
Business Management Coursework
Community College of Baltimore County
Baltimore, MDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Customer relations
Timeline
General Manager
High's of Baltimore
07.2020 - 05.2026
Retail Sales Associate
Delta Lumber
06.2019 - 04.2020
General Store Manager
Two Farms, Inc
03.2015 - 05.2019
Business Management Coursework
Community College of Baltimore County