Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
3
3
years of professional experience
Work History
Patient Service Representative III
Johns Hopkins
10.2022 - Current
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Used Epic to schedule appointments.
Balanced deposits and credit card payments each day.
Administrative Assistant
GenPsych
02.2022 - 10.2022
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Sorted and distributed and recorded incoming shipments for corporate records.
Customer Service Representative
Sparks Group
05.2021 - 12.2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD
05.2022
High School Diploma -
Duval High School
Lanham, MD
06.2010
Skills
Patient Registration
Office Administration
Chart Pulling
Payment Collection
Timeline
Patient Service Representative III
Johns Hopkins
10.2022 - Current
Administrative Assistant
GenPsych
02.2022 - 10.2022
Customer Service Representative
Sparks Group
05.2021 - 12.2021
Associate of Arts - General Studies
Prince George's Community College
High School Diploma -
Duval High School
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