Managed inventory levels, ensuring product availability while minimizing waste and loss.
Implemented promotional strategies to increase product visibility and drive sales during peak hours.
Streamlined checkout processes, reducing wait times and improving transaction accuracy for customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
PSE Clerk
3 Months
USPS | 11.2024 - 02.2025
Processed incoming and outgoing mail efficiently, ensuring timely delivery across various service levels.
Assisted customers with inquiries regarding services, promoting positive interactions and customer satisfaction.
Monitored compliance with postal regulations, ensuring adherence to safety standards and operational policies.
Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
Loaded and unloaded shipping containers and vehicles.
Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
Safeguarded USPS property from theft or damage by vigilantly monitoring facility after hours as required during assigned shifts.
Customer Service Representative
9 Months
Spectrum | 07.2022 - 04.2023
Answered incoming calls.
Supported customers with account inquiries.
Assisted customers in enrolling for new accounts.
Facilitated customer payment processes.
Relief Property Manager
3 Months
Public Storage | 08.2020 - 11.2020
Open and close store, rent units, sale merchandise, make sure property was clean, answer phones, collect payment, make bank runs, do nightly deposits
Education
- Cosmetology
Aveda Institute | Columbus, OH | 08.2026
High School Diploma
Early College Academy | Columbus, OH
Skills
Assisted with front desk operations to ensure smooth daily functioning.
Supported clerical tasks to maintain organized records and documentation.
Facilitated data entry processes for accurate information management.
Utilized Microsoft Outlook for effective communication and scheduling.
Provided administrative support to enhance office efficiency.
Operated Microsoft Word for document creation and editing.
Contributed to property management activities for optimal tenant satisfaction.
Exercised time management skills to prioritize tasks effectively.
Engaged in sales activities to promote services and products.
Handled cash transactions accurately and responsibly.
Maintained bookkeeping records to ensure financial accuracy.
Oversaw office management tasks to create a productive work environment.
Participated in property leasing efforts to attract potential tenants.
Delivered exceptional customer service to meet client needs.
Executed typing tasks with efficiency and attention to detail.
Provided technical support to assist users with software issues.
Applied medical terminology knowledge in relevant contexts.
Demonstrated proficiency in English for effective communication.
Practiced phone etiquette to ensure professional interactions.
Utilized communication skills to foster positive relationships.
Certification
Food Handler Certification
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.