Coordinated appointment scheduling, enhancing confirmation process for patient visits.
Built relationships with long-term clients through individualized and outstanding customer service.
Responded to phone calls, resolved inquiries, and directed calls to appropriate personnel.
Executed administrative tasks including filing documents, preparing reports, and updating databases to support office operations.
Customer Service Associate
Walgreens
Deer Park, New York
12.2025 - Current
Handled customer complaints with empathy and professionalism.
Assisted customers with inquiries and provided product information.
Processed transactions accurately at the cash register.
Maintained cleanliness and organization of the store shelves.
Assisted Outpatient Treatment and Forensics Intern
Circare
Syracuse, NY
01.2025 - 04.2025
Applied comprehensive assessment techniques to develop tailored care plans.
Conducted home visits to review clients’ progress in care plans and identify resources for successful societal integration.
Facilitated intake appointments to evaluate clients’ needs.
Education
B.S. - Psychology, Forensic Science
Syracuse University
Syracuse, NY
05-2025
Skills
Technical Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Appointment scheduling
Personal Skills: Time management, Organization, Communication, Team Collaboration, Interpersonal and Social Skills, Data Evaluation, Research and Analysis