Taryn Phelan
Baton Rouge,LA
Summary
Dynamic and personable professional with a proven ability to create inviting atmospheres and foster positive guest interactions. Strong foundation in customer service principles, complemented by exceptional communication skills that enhance client satisfaction in fast-paced environments. Equipped with a customer-focused mindset and a genuine eagerness to learn, ready to adapt and thrive in new challenges while effectively managing multiple tasks. Committed to leveraging transferable skills to contribute meaningfully in diverse roles, ensuring smooth operations and memorable experiences for all clients.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
BN Management Co
Gretna, LA
11.2024 - 07.2025
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Hostess
Hooters
Metairie, LA
10.2023 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sandwhich Artist
Subway
Callahan, FL
08.2022 - 05.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Education
High School Diploma -
West Nassau High School
Callahan05-2023
Skills
- Customer service
- Problem-solving skills
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- POS systems
- Clerical duties
- Documentation
- Teamwork and collaboration
- Food preparation
- Cleaning and sanitizing
- Table assignment coordination
- Server support
Languages
spanish - Beginner
Timeline
Front Desk Agent
BN Management Co
11.2024 - 07.2025
Hostess
Hooters
10.2023 - 09.2024
Sandwhich Artist
Subway
08.2022 - 05.2023
High School Diploma -
West Nassau High School