Tasadiq Drummond
Philadelphia,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Au Bon Pain. Excels in team leadership and problem-solving, significantly improving store efficiency. Skilled in POS systems and customer service, adept at fostering positive relationships and a safe, productive environment. Demonstrates a strong dedication to customer resolution and operational excellence. Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Au Bon Pain
01.2021 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Childcare Assistant Teacher
Child Care Careers
01.2020 - 12.2021
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
Food Service Worker
McDonald's
03.2019 - 01.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Home Health Aide
Infinite Care
01.2019 - 01.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Diploma - Communications
Philadelphia Military Acad At Elverson
Philadelphia, PA06.2021
Skills
- Knowledge of batch cooking
- Food and safety nutrition
- Devoted Teaching
- Professional adept at building a nurturing and safe learning environment
- Strong dedication to helping customers resolve issues
- Multitasking and Organization
- Customer Relations
- Problem-Solving
- Customer Service
- Store operations
- Team Leadership
- Cash Management
- POS Systems
- Delegating Work
- Flexible Schedule
- Housekeeping and meal preparation
Certification
- Certified for Dietary, Orleans Technical Institute, 06/2001
- Certified for Dietary, Certified for Home Health Aide, 08/2015
- Certified for Behavioral Health, Autism Partnership Foundation, 09/2023
Accomplishments
Volunteering
Timeline
Store Manager
Au Bon Pain
01.2021 - 05.2024
Childcare Assistant Teacher
Child Care Careers
01.2020 - 12.2021
Food Service Worker
McDonald's
03.2019 - 01.2020
Home Health Aide
Infinite Care
01.2019 - 01.2020
Diploma - Communications
Philadelphia Military Acad At Elverson
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