Tasanee Mosley
Vicksburg,MS
Summary
Career-Focused Customer Support Specialist leveraged extensive experience of expertise in sales management and office administration. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Customer Service Specialist
Teleperformance USA
07.2024 - 02.2026
- Handled escalated customer service concerns.
- Managed customer accounts and maintained accurate records.
- Collaborated with teams to improve service delivery processes.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
Office Manager
Open Heart Senior Home Care
09.2023 - 01.2024
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed office inventory and placed new supply orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated meetings, conferences, and department activities.
- Offered diverse clerical support to office team members, managed correspondence, and tracked documentation.
Customer Service Clerk
Piggly Wiggly Southern
02.2023 - 04.2023
- Reconciled accounts, posted daily entries and conducted financial analysis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Greeted customers upon entrance and handled cash and credit transactions
- Supported customers by phone regarding store operations, products, promotions and orders
- Managed efficient front office operations serving over 500 customers per day
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Customer Service Manager
Family Dollar
10.2020 - 01.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Delivered continuous training to associates to maximize performance and customer relations skills
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Engineer
Tesla Gigafactory
05.2020 - 08.2020
- Responsible for assembling Tesla batteries for solar panels as well as testing the finished product
- Analyzed and interpreted complex electrical and mechanical systems
- Executed investigation processes to examine or assess functionality and practicability of engineering structures and elements
- Leveraged software programs to prepare technical specifications and user documentation and track progress and results
- Applied technical knowledge to help promote safe work environment and enhance customer satisfaction
- Examples of this were handling high voltage pieces of equipment and ensuring proper safety standards were enforced at all times.
Sales Associate
Walmart Stores, INC
10.2019 - 03.2020
- Started off restocking shelves as needed
- Worked my way up to providing customer service to those who needed help with things such as, seeking produce, finding certain products throughout the store, any returns on merchandise
- Obtained signatures for financial documents and internal and external invoices
- Trained new team members in cash register operation, stock procedures and customer services
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Robert Mc Queen High School
Reno, NVHigh School Diploma -
Brigham Young University
Provo, UT05.2020
Skills
Administrative Support
Sales Development
Customer Complaint Resolution
Computer Technology
Microsoft Excel
Data Analysis
Regulatory Compliance
Document Management
Certification
- First Aid/CPR Certified
- PT - Phlebotomy Technician
Timeline
Operations Customer Service Specialist
Teleperformance USA
07.2024 - 02.2026
Office Manager
Open Heart Senior Home Care
09.2023 - 01.2024
Customer Service Clerk
Piggly Wiggly Southern
02.2023 - 04.2023
Customer Service Manager
Family Dollar
10.2020 - 01.2022
Engineer
Tesla Gigafactory
05.2020 - 08.2020
Sales Associate
Walmart Stores, INC
10.2019 - 03.2020
High School Diploma -
Robert Mc Queen High School
High School Diploma -
Brigham Young University