Tasean Lloyd
Hempstead,NY
Summary
Retail Assistant Manager with 3 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
5
5
years of professional experience
Work History
Retail Assistant Manager
T-Mobile
01.2021 - Current
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Sales Associate
Party City
09.2018 - 01.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Certified Medical Assistant - Certified Medical Assistant
ACE Institute of Technology
New York, NY07.2024
High School Diploma -
Hempstead High School
Hempstead, NY06.2020
Skills
- Data Entry
- Inventory Management
- Staff Development
- Orientation and Training
- Analytical thinking
- Adaptability
- Conflict resolution
- Attention to detail
- Time management
- Relationship building
- Procedure Assistance
- Medical Office Administration
Affiliations
- Bee-Coming Youth Mentorship
- Youth And Teen Dance Company
Timeline
Retail Assistant Manager
T-Mobile
01.2021 - Current
Sales Associate
Party City
09.2018 - 01.2021
Certified Medical Assistant - Certified Medical Assistant
ACE Institute of Technology
High School Diploma -
Hempstead High School
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