Tasha Atkins
Westland,MI
Summary
Dynamic Financial Clearance Representative with 12 years of experience in healthcare administration and patient registration. Proven expertise in estimating procedures, verifying insurance, and managing patient interactions in compliance with HIPAA regulations. Skilled in utilizing EPIC software and enhancing patient satisfaction through effective communication and support. Committed to optimizing operational workflows and ensuring accurate financial processes within medical settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Clearance Representive
Corewell Health
Southfield, Michigan
08.2022 - Current
- Answer incoming calls in a high-volume call center setting regarding estimates for upcoming surgical or imaging procedures keeping in mind HIPAA rules and regulations.
- Complete daily quota accurately and efficiently in surgery and imaging work queues for inpatient and outpatient estimates.
- Reviewed insurance policies through websites such as Availity and determined the extent of coverage for surgical and imaging procedures.
- Discuss insurance benefits breakdown and estimated cost of procedure in a professional, kind and compassionate manner.
- Discussed payment options with patients and successfully met daily quotas putting me consistently a top five collector.
ER Registrar
Beaumont Healthcare
Canton, MI
06.2014 - 08.2022
- Performed patient registration in an ER setting by obtaining accurate demographic and insurance information keeping in mind HIPAA rules and regulations
- Troubleshoot and completed assigned work queue daily ensuring patient chart was free of any other errors.
- Extensive knowledge of insurance plans coverages and billing requirements to guarantee accurate billing and collection of payment.
- Support Clinical staff by assisting in patient transfers involving communication with transfer team and confirming proper paperwork has been completed.
- Responsible to verify and run nightly/monthly copayment batch looking in detail to resolve any found errors.
- Create imaging estimates on outpatient basis by checking insurance benefits.
- Managed Press Ganey scores in order to chart and create report realizing the sensitively and maintaining privacy.
- Recognized as a top performer within the department for consistently meeting or exceeding performance.
Education
High School Diploma -
Wayne Memorial
Wayne05-1990
Skills
- Patient registration
- Insurance verification
- Estimation generation
- Customer service
- Excels in EPIC
- Team collaboration
- Problem solving
- Task prioritization
- MS office
Certification
HFMA - Certified Revenue Cycle Representative
Accomplishments
- Press Ganey Customer Satisfaction - April 2019
- Hero Hall WOW - June 2016 - Extraordinary care
- Connelly Cup Winner - June 2014 - Acute care
Timeline
Financial Clearance Representive
Corewell Health
08.2022 - Current
ER Registrar
Beaumont Healthcare
06.2014 - 08.2022
High School Diploma -
Wayne Memorial