Tasha Bacon
Baltimore,MD
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery.
Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction.
Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance.
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
24
24
years of professional experience
2009
2009
years of post-secondary education
Work History
Delivery Driver
DoorDash
01.2019 - Current
- Delivered food to customers efficiently and safely in designated areas.
- Communicated with customers regarding order status and delivery updates.
- Ensured accurate handling of food items during transport to maintain quality.
- Coordinated with restaurants to confirm order details before pickup.
- Managed cash transactions and processed payments securely during deliveries.
- Maintained cleanliness and organization of delivery equipment and vehicle.
- Provided exceptional customer service to enhance overall delivery experience.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Conducted emergency vehicle repairs to restore safety and dependability.
Delivery Driver
Uber Eats
01.2018 - Current
- Delivered food to customers efficiently and safely in designated areas.
- Communicated with customers regarding order status and delivery updates.
- Ensured accurate handling of food items during transport to maintain quality.
- Maintained cleanliness and organization of delivery equipment and vehicle.
- Provided exceptional customer service to enhance overall delivery experience.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Monitored fuel level throughout shift and refueled when necessary.
- Checked tires for proper inflation before leaving on each route.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Coordinated with restaurants to confirm order details before pickup.
- Navigated routes using GPS to optimize delivery times and minimize delays.
- Managed cash transactions and processed payments securely during deliveries.
Behavior Technician
EastRidge Health Systems
Martinsburg, WV
09.2010 - 10.2014
- Implemented behavior intervention plans according to individual client needs.
- Collaborated with therapists to assess client progress and adjust strategies.
- Conducted one-on-one sessions to teach coping and social skills.
- Monitored behavioral data to identify trends and inform care plans.
- Provided support during group activities to enhance social interactions.
- Documented client behaviors and responses in daily reports accurately.
- Maintained a safe and supportive environment for clients during sessions.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Applied proven strategies to positively affect client behaviors.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Attended review, progress and clinical team meetings.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
- Participated in continuing education and in-service training to advance skills.
- Collaborated with families to provide support strategies for home-based interventions.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Educated families about ABA principles so they can effectively implement them at home.
- Completed daily client rounds and tracked client movements.
- Assisted patients improve social relationships and engagement.
- Influenced patients' behavior with interaction, counseling or instruction.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Developed basic strategies to promote patient safety, wellness and independence.
- Aided patients in performing activities of daily living.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Accompanied patients to medical and counseling appointments.
Customer Service Supervisor
Giant Food Stores
Landover, Maryland
06.2002 - 08.2010
- Supervised daily operations of customer service team at grocery retail location.
- Trained staff on effective communication and problem-solving with customers.
- Coordinated schedule and workflow to ensure efficient service delivery.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Monitored performance metrics to identify areas for improvement and training.
- Implemented procedures to streamline customer transactions at checkout stations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Monitored phone calls to promote better service and provide feedback.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Evaluated and authenticated returns, exchanges and voids.
- Maintained accurate records of customer interactions for future reference.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Recruited qualified personnel when needed for open positions within the department.
- Interviewed, hired and trained staff to meet company objectives.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Education
Associate of Science - Nursing And Paramedic
Carroll Community College
Westminster, MD 03.2026 - 03.2026
GED Diploma
Norfolk , VASkills
- Patient care
- Behavior analysis
- Customer service
- Team collaboration
- Emergency response
- Communication skills
- Time management
- Conflict resolution
- Shipping and packaging
- Inventory management
- Retail logistics
- Order verification
- GPS operation
- Vehicle systems
- Exceptional written and verbal communication skills
- Safe driver training
- Route logs
- GPS and route planning
- Load balancing
- Map reading and navigation skills
- Traffic laws
- GPS navigation
- Quality assurance
- Defensive driving
- Excellent sense of direction
- Adaptability and flexibility
- Stocking and inventory
- Vehicle maintenance
- Fuel efficiency
- Local delivery
- Safe driving record
- Verbal and written communication
- Pre-trip and Post-trip inspections
- Clear communication
- Teamwork and collaboration
- Responsible driver
- Defensive driver training
- Load management
- Logistics
- Point-of-sale system
- Attention to detail
- Clean driving record
- Valid Driver's license
- Time management skills
- Dependable and reliable
- Delivery logging
Timeline
Associate of Science - Nursing And Paramedic
Carroll Community College
03.2026 - 03.2026
Delivery Driver
DoorDash
01.2019 - Current
Delivery Driver
Uber Eats
01.2018 - Current
Behavior Technician
EastRidge Health Systems
09.2010 - 10.2014
Customer Service Supervisor
Giant Food Stores
06.2002 - 08.2010
GED Diploma