Tasha BaconLounds
Clearfield,UT
Summary
Dynamic Roadside Service Manager at AAA with a proven track record in project management and team leadership. Expert in culture development and behavioral coaching, successfully managing large teams while efficiently managing projects. Skilled in strategic thinking and process optimization, fostering career growth and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Roadside Service Manager
AAA
06.2020 - Current
- Consistently manage a large team of 20+ to Key Performance Indicators.
- Provide an experienced career pathing plan for multiple team members.
- Assisted in organizing, training, and overseeing assignments to drive operational excellence.
- Managed high level projects that required teamwork with other lines of business and fellow peers.
- Partnered with respective Vice Presidents within Roadside Service to expand on department roles, goals, and performance
Roadside Service Team Leader
AAA
10.2017 - 06.2020
- Lead multiple teams to success by coaching catered to individual needs.
- Partnered with peers and management teams on projects to improve business and roles.
- Provided growth, shadowing, and mentoring for career paths.
- Led Dispatch Senior Team through revamping of Quality, expectations, role definitions, and restructured KPIs.
- Provided leadership oversight of Mountain West Group and Arizona merger.
Roadside Service Senior
AAA
09.2015 - 10.2017
- Direct oversight of daily operations
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Northridge High School
Layton, Utah06-2013
Skills
- Culture Development
- Behavioral Coaching
- Relationship Building
- Time Management
- Strategic Thinking
- Project Management
- Technology & Analytical
- Team Talk Manager
- Change Champion
- Self Reliant
- Adaptable
- Process optimization
- Career Pathing
Timeline
Roadside Service Manager
AAA
06.2020 - Current
Roadside Service Team Leader
AAA
10.2017 - 06.2020
Roadside Service Senior
AAA
09.2015 - 10.2017
High School Diploma -
Northridge High School
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