Tasha Carte
Fort Worth,TX
Summary
Member Solutions Specialist handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great communication and customer service skills.
Overview
14
14
years of professional experience
Work History
Member Solutions Specialist
Tri-County Electric
Aledo, TX
05.2023 - Current
- Proficiently working in scheduler to assign jobs to the crew.
- Opening and closing service orders.
- Verifying meters in command center.
- Verifying billing statuses and updating them to the correct status when needed.
- Enhanced team performance by actively participating in training sessions and sharing knowledge with colleagues.
- Conducted thorough research before responding to complex inquiries, ensuring accuracy in provided information.
Member Service Representative
Tri-County Electric
02.2020 - 05.2023
- Educate customers about billing, payment processing and support policies and procedures.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Investigate and resolve customer inquiries and complaints quickly.
- Process applications and disconnections.
Front Desk Receptionist
Heritage Family Eyecare
11.2018 - 10.2019
- Check In/Check out
- Collecting copays & balances
- Verifying insurances
- Answering Phones
- Batching
- Pulling contacts for patients
- Verifying appointments
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist/Supervisor
Texas Health Care PLLC.
03.2014 - 02.2018
- Confirming appointments
- Check In/ check out
- Answered phones
- Collecting balances
- Working denial reports
- Getting referrals/ pre-authorizations
- Batching
Shift Manager
Braums
03.2011 - 03.2014
- Trained and supervised staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
- Oversaw schedules, accepted time off requests and found coverage when shifts were short.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Documented receipts, employee hours and inventory movements.
- Assisted customers with store and product complaints.
Education
High School Diploma -
Northwest High School
Justin, TX2011
Skills
- Multitasking
- Proficient in Meridian
- Proficient in excel and word
- Communication
- Problem solver
- Proficient in Ivue Connect and Service
Skills
- Patient
Timeline
Member Solutions Specialist
Tri-County Electric
05.2023 - Current
Member Service Representative
Tri-County Electric
02.2020 - 05.2023
Front Desk Receptionist
Heritage Family Eyecare
11.2018 - 10.2019
Front Desk Receptionist/Supervisor
Texas Health Care PLLC.
03.2014 - 02.2018
Shift Manager
Braums
03.2011 - 03.2014
High School Diploma -
Northwest High School