Beverly Fowler-Long
Waynesville,NC
Summary
Personable and dedicated Member Solutions Specialist with extensive experience in the financial industry, Solid team player with upbeat, positive, and proven skills in establishing rapport with others. Motivated to maintain satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Member Solutions Specialist
Champion Credit Union
12.2023 - Current
- Managed high call volume effectively, ensuring each member received prompt attention without compromising service quality.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
- Educated members about billing, payment processing and support policies and procedures.
Financial Service Specialist
Champion Credit Union
10.2020 - 12.2023
- Opening new accounts and processing loan applications for new and current members of the credit union
- Delivering the exceptional level of service to each member by listening to concerns or needs and answering questions
- Following policies and procedures while helping members meet their financial goals.
Member Service Team Leader
Champion Credit Union
03.2017 - 10.2020
- Cash Handling
- Process checks and cash deposits and withdrawals
- Replenish and balances ATMs and cash machines
- Balance daily spreadsheet and balance cash vault
- Balance and maintain my own cash drawer
- Delivering the exceptional level of service to each member by listening to concerns and answering questions
- Held each team member accountable for achieving brand and performance goals
- Maintain adequate cash supply for the branch while staying within compliance
- Ensured compliance with established policies, procedures and processes.
Member Service Specialist
Champion Credit Union
02.2016 - 03.2017
- Cash Handling
- Process checks and cash deposits and withdrawals
- Drive thru teller who maintained three lanes of traffic daily
- Balance and maintain my own cash drawer
- Assisted head teller as back up head teller and balanced ATMs and cash machines.
Education
High School Diploma -
Tuscola High School
06.1988
Skills
- Communication
- Multitasking
- Organization
- Problem Solving
Timeline
Member Solutions Specialist
Champion Credit Union
12.2023 - Current
Financial Service Specialist
Champion Credit Union
10.2020 - 12.2023
Member Service Team Leader
Champion Credit Union
03.2017 - 10.2020
Member Service Specialist
Champion Credit Union
02.2016 - 03.2017
High School Diploma -
Tuscola High School
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