Tasha C. Klein
Wisconsin Institute & Clinic / UW Health
Sun Prairie,USA
1
Certification
11
years of professional experience
Administrative Professional with 15 years experience as a Certified Medical Assistant, excelling in documentation accuracy and workflow coordination. Skilled in managing office tasks, organizing records, and supporting scheduling, while effectively resolving issues. Known for reliability and strong communication skills, with a focus on training staff and improving office processes.
Work History
Certified Medical Assistant
4 Years 1 Month- Received performance recognition bonuses in February 2024 and August 2024. Supported team initiatives that led to recognition and bonuses.
- Formulated and implemented delegation strategies focused on improving overall workflow effectiveness.
- Collaborated with colleagues to address concerns and influence the strategic direction of UW Health through constructive dialogue.
- Managed and updated electronic medical records to support patient care and operational efficiency.
- Facilitated timely responses to MyChart messages and patient care inquiries to enhance patient experience.
- Facilitated resolution of insurance conflicts while executing clerical workflows.
- Coordinated scheduling of patient appointments, optimizing workflow efficiency for healthcare providers.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Implemented structured documentation processes to ensure accurate record-keeping and timely communication.
- Provided guidance and support to new medical assistants and float staff, fostering a collaborative work environment.
Certified Medical Assistant
3 Years 6 Months- Supported healthcare providers in performing clinical procedures and administering tests to enhance patient care.
- Coordinated clerical responsibilities, ensuring timely resolution of insurance issues and effective communication with patients.
- Systematized filing and faxing processes to enhance operational efficiency.
- Assisted in COVID-19 prescreening efforts and ensured accurate vaccine preparation, administration, and documentation to enhance public health initiatives.
- Managed patient rooming processes and accurately recorded data in Epic and Athena to ensure seamless operations.
- Executed EKG procedures and provided patient education on CAM patch application.
- Executed comprehensive setup of Medtronic, Biotronik, Boston Scientific, and Abbott/St. Jude devices, ensuring readiness for representative demonstrations.
- Oversaw resolution of insurance conflicts and handled patient care inquiries.
- Guided new staff and float team members through procedures and best practices to promote a cohesive work environment.
Certified Medical Assistant Emergency Department
11 Months- Conducted patient check-ins, verifying all demographic data for accuracy.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated registration processes, ensuring compliance with healthcare regulations and patient confidentiality.
- Supported patient verification for EMS operations, enhancing service reliability.
- Maintained comprehensive documentation within Epic to support operational efficiency.
- Facilitated patient registration, ensuring compliance with healthcare regulations and maintaining confidentiality.
- Enhanced patient satisfaction by delivering exceptional customer service during check-in and check-out.
Certified Medical Assistant
3 Years 3 Months- Assisted in clinical procedures, maintaining sterile environments and adhering to safety protocols.
- Trained new staff on best practices for patient care and administrative tasks, fostering a collaborative environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Organized records and faxes.
- Recorded vital signs to ensure accurate health monitoring.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Associate of Applied Science - Business Administration
- Dean's List 2026
- 4.0 GPA
- David & Adele Crary Family Scholarship Recipient
- Extracurricular Activities: Delegation Protocol, Employee Advisory Council @ UW Health
Technical Diploma - Medical Assistant
- Recipient of Moraine Park Foundation Scholarship
- Certified with American Association of Medical Assistants
Skills
AAMA Certified Medical Assistant
Clinical Skills
Electronic health records
Infection control practices
Specimen collection and processing
Patient scheduling
Supply chain coordination
Insurance verification
Payment collection
Workflow optimization
Verbal and written communication
Attention to detail
CPR/First Aid
NVCI Certified
Certification
- Certified Medical Assistant through the AAMA
Timeline
Certified Medical Assistant
Wisconsin Institute & Clinic / UW Health
08.2022 - CurrentRead More
Certified Medical Assistant
Advocate Aurora Healthcare
02.2019 - 08.2022Read More
Certified Medical Assistant Emergency Department
Advocate Aurora Healthcare
02.2019 - 01.2020Read More
Certified Medical Assistant
Agnesian Healthcare
10.2015 - 01.2019Read More
Madison Area Technical College
Associate of Applied Science from Business Administration
Read More
Moraine Park Technical College
Technical Diploma from Medical Assistant
Read More