TASHA D. THURMOND
Clarksville
Summary
To provide effective customer service care to over 150 customers daily by way of using EHR (Electronic Health Records), Microsoft Office products and multiple computer software programs to eliminate health disparities to the population of health plans.
Overview
16
16
years of professional experience
Work History
Trainer
Texas Roadhouse Restaurant
08.2021 - Current
- Manage the BOH
- Train new employees to succeed throughout the restaurant
- Trained in many positions around the restaurant
Customer Service Agent
Sykes
11.2021 - 08.2023
- Served as primary point of contact for call center and resolved issues in a timely manner. Provided training and coaching to peers for operational improvement within the call center.
- Dealt with pharmacy about customers prescriptions
- Guided or helped pharmacy with the overrides of prescriptions when needed
Digital Packer
Lifestyle Staffing
11.2022 - 01.2023
- Received incoming telephone calls via automatic dialer for catalog orders, packed and placed shipping labels on packages, and directed customer service messages to appropriate departments. Maintained various levels of security with customers personal information.
Adolescent Caregiver
Child Development Center
03.2009 - 12.2021
- Engaged with children, taught hygiene, toileting, language and fine gross motor skills, assisted with learning family style dining in addition to complying with all government standards, policies and procedures. Performed other duties as assigned.
Education
Associates of Arts - undefined
University of Phoenix
10.2020
Skills
- Excellent customer service skills, ability to resolve issues, built employee and customer relationships, provides exceptional managerial skills by reducing customer complaints and increased customer satisfaction ratings
Accomplishments
Recommendation letter of Excellence
Employee of the month
Trainer
Timeline
Digital Packer
Lifestyle Staffing
11.2022 - 01.2023
Customer Service Agent
Sykes
11.2021 - 08.2023
Trainer
Texas Roadhouse Restaurant
08.2021 - Current
Adolescent Caregiver
Child Development Center
03.2009 - 12.2021
Associates of Arts - undefined
University of Phoenix
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