Tasha Edwards
Summary
Seasoned Hospitality Specialist with broad knowledge in managing guest relations and overseeing daily operations in high-volume hospitality environments. Strengths include strong leadership skills, exceptional interpersonal communication, and a customer-focused approach. Proven knack for improving customer satisfaction ratings and streamlining processes to enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Hospitality Specialist
Berk Incorporated
Gaithersburg
06.2026 - 06.2029
- Delivered exceptional customer service in fast-paced hospitality environment.
- Handled guest inquiries and resolved issues promptly and professionally.
- Resolved guest problems and complaints to improve overall satisfaction.
- Provided highest quality customer service standards by anticipating customer needs.
- Coordinated guest reservations and managed schedules efficiently.
- Collaborated with team members to enhance overall guest experience.
- Implemented feedback mechanisms to improve service delivery standards.
- Maintained cleanliness and organization of dining and lobby areas.
- Ensured that all areas of the hospitality facility were clean and properly maintained.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Assisted in training new staff on company policies and procedures.
- Conducted training sessions on hospitality services provided by the organization.
- Created promotional materials to inform guests about upcoming events.
Education
Some College (No Degree) - Criminal Justice
Montgomery College
Rockville, MDSkills
- Reservation management
- Guest satisfaction
- Customer service
- Hospitality and accommodation
- Cleanliness oversight
- Inventory management
- Staff training
- Team collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Issue resolution
- Problem solving
Timeline
Hospitality Specialist
Berk Incorporated
06.2026 - 06.2029
Some College (No Degree) - Criminal Justice
Montgomery College