TASHA FORD
Pine Bluff,AR
Summary
Detail-oriented Accounts Receivable Specialist with several years of experience in financial services and customer care management across diverse industries. Demonstrates a strong ability to resolve billing disputes, track and apply payments, and maintain accurate financial records. Recognized for enhancing workflow efficiencies while delivering exceptional customer service and exhibiting excellent problem-solving skills. Committed to upholding high standards in credit and collections operations.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Specialist
Tom Fitts Tobacco
Pine Bluff, AR
06.2019 - Current
- Create presentation formats for expense charge-out reviews on a daily basis such as sales summaries, daily deposit sheets and accounts receivables
- Responsible for daily bank deposits
- Provide proper documentation for court orders concerning non payment and or returned checks for company merchandise
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Maintained organized records of all customer accounts receivable activity.
Insurance Agent
American Income Life Insurance Company
Little Rock, AR
07.2016 - 05.2019
- Maintained a consistent, positive, attitude towards customers, peers, and other employees even in high-stress situations
- Spent immense amounts of time with each customer explaining important documents assuring understanding of life insurance and benefits policies
- Thoroughly completed coverage applications in order to receive underwriting approval
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Explained coverage options to potential policyholders, answering questions or concerns.
Insurance Agent
Kemper Life Insurance Agency
Little Rock, AR
08.2014 - 07.2016
- Used Cold Calling method to contact potential clients, also using marketing techniques and mailing as well, along with developing relationships with new clients
- Maintained accurate records of all insurance transactions using computer software systems.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Rendered information on coverage options to help with protection of assets
- Identified and contacted sales prospects in agency databases
Sex Crimes Coordinator
Pine Bluff Police Department
Pine Bluff, AR
07.2007 - 07.2016
- Registered and monitored local Sex Offenders
- Prepared and attended court hearings for prosecution of non compliant sex offenders
- Searched databases to locate and apprehended local sex offenders who were not in compliance
- Successfully located over 130 unregistered offenders in my designated jurisdiction with completion of registration
- Facilitated communication between different departments in order to resolve issues quickly.
- Researched and prepared reports required by management or governmental agencies.
Education
Bachelor of Science - Criminal Justice
UAPB
Pine Bluff, AR05-2010
Associate of Applied Science - Criminal Justice
SEARK College
Pine Bluff, AR05.2008
Skills
- Strong Microsoft Office (Excel/Powerpoint/Word)
- Accounts Payable
- Accounts Receivable
- Office Management
- Account Management
- Financial Management
Timeline
Accounts Receivable Specialist
Tom Fitts Tobacco
06.2019 - Current
Insurance Agent
American Income Life Insurance Company
07.2016 - 05.2019
Insurance Agent
Kemper Life Insurance Agency
08.2014 - 07.2016
Sex Crimes Coordinator
Pine Bluff Police Department
07.2007 - 07.2016
Bachelor of Science - Criminal Justice
UAPB
Associate of Applied Science - Criminal Justice
SEARK College
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