Tasha Harris
Harlan,KY
Summary
Dedicated professional with exceptional customer service and cash handling skills. Proven track record in enhancing customer experiences and streamlining operations.
Overview
5
5
years of professional experience
Work History
Key Holer
Dollar General Store
Harlan, KY
01.2019 - 12.2020
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new employees on store policies, procedures, and customer engagement strategies.
- Monitored store security measures to prevent theft and ensure a safe shopping environment.
- Addressed customer inquiries and resolved issues to enhance overall shopping experience.
- Coordinated daily opening and closing procedures, maintaining compliance with company standards.
- Collaborated with team members to uphold cleanliness and organization throughout the store.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Assistant Manager
Arbys Resturant
Harlan, KY
11.2015 - 01.2019
- Assisted in developing training materials for new team members to enhance onboarding process.
- Coordinated scheduling and staffing to optimize operational efficiency during peak hours.
- Implemented inventory management system to track stock levels and reduce discrepancies.
- Monitored daily operations, identifying areas for process improvement and cost reduction.
- Supported team performance evaluations, providing feedback on individual contributions and development needs.
- Engaged with customers to resolve issues and improve overall satisfaction rates.
- Analyzed sales data to inform promotional strategies and drive revenue growth initiatives.
- Collaborated with management on strategic planning sessions, contributing insights from frontline operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Improved operational efficiency by adopting new technology for inventory management.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
No Degree - Nursing
Southeast Community And Technichal College
Harlan, KY01-2028
High School Diploma -
James A Cawood High School
Harlan, KY05-2008
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Alarm systems
- Daily reporting
- Team training and development
- Staff training
- Promotional planning
- Inventory monitoring
- Safety enforcement
- Resource management
- Team member development
- Task delegation
- Sales proficiency
- Employee scheduling
- Loss prevention
- Sales coaching
- Loss prevention strategies
- Marketing initiatives
- Promotional campaigns
- Product ordering
- Personnel scheduling
- Scheduling coordination
- Resource allocation
- Product demonstrations
- Team building
- Opening and closing coordination
- Sales quotas
- Employee oversight
- Drawer counting
- Store operations oversight
- Store recovery processes
- Front end operations
- Relationship building
- Retail operations
- Multitasking and prioritizing
- Employee training
- Flexible work schedule
- Adaptable to changing demands
- Handling complaints
Timeline
Key Holer
Dollar General Store
01.2019 - 12.2020
Assistant Manager
Arbys Resturant
11.2015 - 01.2019
No Degree - Nursing
Southeast Community And Technichal College
High School Diploma -
James A Cawood High School