Tasha Hayman
Bellingham,WA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 13 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
11
11
years of professional experience
Work History
AT&T Customer Service Associate
AT&T Broadband
04.2020 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
CNA
Saint Peters Healthcare System
03.2013 - 04.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Accounting And Business Management
University Northridge
Northridge, CA12.2018
Skills
- Appointment Scheduling
- Team Collaboration
- Clerical Support
- Customer Support
- Product Merchandising
- Customer Relationship Management (CRM)
Accomplishments
I was Mistress of ceremony my graduating year of Jr. High. Graduated with Honors and a G.PA of 4.0. I was voted Valedictorian My senior year. Volunteered as a Maryvale catholic guild Children's supervisor., and graduated a year early.
Affiliations
A member of the sisters Guild of Maryvale (Rosemead California) 91770
Section name
I was raised in a boarding school and enjoy helping others. I am very thankful for my extended family and their presence in my life. It has taught me to be humble and has inspired me to stay charitable and give back to my community.
Timeline
AT&T Customer Service Associate
AT&T Broadband
04.2020 - 10.2023
CNA
Saint Peters Healthcare System
03.2013 - 04.2020
Associate of Science - Accounting And Business Management
University Northridge
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