Tasha Hill
Aurora,CO
Summary
Proactive Customer Service Representative with extensive experience in resolving disputes and handling escalated calls efficiently. Expertise in complaint resolution, active listening, and providing tailored solutions, contributing to increased customer loyalty and retention. Strong track record in mentoring new hires and maintaining detailed customer interaction records. Compassionate with clients and their needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Old Chicago Pizza
06.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
George Washington High School
Denver, CO04.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Client Relations
- Professional telephone demeanor
Timeline
Customer Service Representative
Old Chicago Pizza
06.2021 - 05.2023
High School Diploma -
George Washington High School
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