Tasha Hogan
Centralia,MO
Summary
Motivated professional. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
5
5
years of professional experience
Work History
Licensed Agent
SENIOR BENEFIT SERVICES
CENTRALIA, MO
01.2023 - Current
- Prepared and delivered sales presentations.
- Assisted customers with life, health, and disability insurance coverage inquiries.
- Analyzed data to determine best course of action for customers' individual circumstances.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Provided guidance to clients on policy changes or upgrades.
- Educated customers on the features and benefits of various insurance policies.
- Developed client relationships by providing timely and accurate customer service.
Customer Service Lead
SENIOR BENEFIT SERVICES
COLUMBIA, MO
07.2019 - 01.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored new employees on procedures and policies to maximize team performance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Ensured compliance with company policies and regulations related to customer service operations.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Directed customer service staff activities, including training, coaching and performance management.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
GED -
Centralia High School
Centralia, MO08-2015
Skills
- Effective Communication
- Public Speaking
- Insurance Knowledge
- Presentation Skills
- Schedule Management
- Documenting Information
- Meeting Coordination
- Customer Complaint Resolution
- Problem-Solving
- Flexible Schedule
- Organizational Skills
References
References available upon request.
Timeline
Licensed Agent
SENIOR BENEFIT SERVICES
01.2023 - Current
Customer Service Lead
SENIOR BENEFIT SERVICES
07.2019 - 01.2023
GED -
Centralia High School
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