Tasha Jennings
Columbus,OH
Summary
Adaptable professional with a talent for quickly adjusting to new environments. Proficient in providing excellent customer service to diverse clientele. Skilled in rapidly acquiring and applying new knowledge. Highly motivated with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Aide
Pinnacle Treatment Center
Columbus , OH
2024.07 - 2024.09
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Administered medications according to established procedures and kept detailed records of medication administration.
- Assisted residents with daily living activities as designated in care plans.
Home Health Aide
Beeton Service Provider
ColumbusoH , OH
2023.10 - 2024.07
- Transported clients to doctor appointments and social events.
- Administered medications as instructed by physician or nurse practitioner.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Customer Service Representative
InnoSource/AEP
Columbus , OH
2023.02 - 2023.08
- Inbound customer service for Southern Western Electric (SWEPCO), AEP, and APCO
- Negotiated payment arrangements within the State laws
- Referred customers to local area 211 assistant services
- Documented payment arrangements with Power Pay and PIPP
Customer Service Representative
Spectrum
Columbus , OH
2022.06 - 2023.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Diagnostic and troubleshooting of internet provider
- Scheduled dispatch appointments for technician services
Patient Service Coordinator
Central Ohio Endondontics
Columbus , OH
2021.12 - 2022.06
- Ensured medical records were accurately updated with patient information.
- Coordinated insurance authorization for procedures and tests.
- Processed referrals for specialty care services as needed.
- Consulted and corresponded with other dentists for referrals
Customer Service Representative
Alliance Data
Columbus , OH
2015.10 - 2021.11
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Validated customer credit increases, late fees, and finance charge adjustments.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Iqor
Columbus , OH
2011.07 - 2015.09
- Provided inbound customer service for Yankee Gas & Connecticut Light and Power
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Achieved a 97% overall quality assurance rating
Education
GED -
Chillicothe High School
Chillicothe, OH1994-06
Some College (No Degree) - Electrical Engineering
DeVry Institute of Technology
Columbus, OHSkills
- EndoVision Scheduling software VCARS DocuWare
- Insurance Verification
- Medication Administration
- Medical Scheduling
- CPR
- Medical Office experience
- Clerical experience
- Microsoft Office-Proficient
- Service Technician Esperience
Certification
- CPR
- AED Certification
- Medication Administration
Timeline
Residential Aide
Pinnacle Treatment Center
2024.07 - 2024.09
Home Health Aide
Beeton Service Provider
2023.10 - 2024.07
Customer Service Representative
InnoSource/AEP
2023.02 - 2023.08
Customer Service Representative
Spectrum
2022.06 - 2023.02
Patient Service Coordinator
Central Ohio Endondontics
2021.12 - 2022.06
Customer Service Representative
Alliance Data
2015.10 - 2021.11
Customer Service Representative
Iqor
2011.07 - 2015.09
- CPR
- AED Certification
- Medication Administration
GED -
Chillicothe High School
Some College (No Degree) - Electrical Engineering
DeVry Institute of Technology
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