Tasha Jordan
Northside Duluth Breast Specialists
Sandy Springs,GA
21
years of professional experience
Dedicated healthcare professional with more than 20 years of experience within Northside Hospital, demonstrating expertise in patient relations, administrative support, clinical operations, insurance coordination, and healthcare practice operations. Seeking an opportunity to transition into an administrative position where strong organizational, communication, and operational skills can support organizational success. To obtain an Administrative Coordinator, Office Manager, Practice Administrator, or Healthcare Administrative position where I can leverage my extensive healthcare experience, patient service expertise, and administrative skills to contribute to operational excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Medical Assistant IV
4 Years 5 Months- Provide exceptional service and support to patients and families.
- Maintain patient satisfaction through effective communication and issue resolution.
- Educate patients regarding post-operative care and treatment plans.
- Assist with patient grievance processes and identify appropriate resolution options.
- Support daily administrative and operational practice functions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in patient intake and triage processes, ensuring accurate documentation of medical histories.
- Prepared examination rooms and ensured proper sterilization of instruments for optimal patient safety.
- Conducted routine lab tests and accurately recorded results for physician review.
- Educated patients on procedures, medications, and post-operative care to enhance understanding and compliance.
- Streamlined appointment scheduling system, improving patient flow and reducing wait times significantly.
- Mentored junior staff on best practices in patient care and office protocols to enhance team performance.
- Collaborated with multidisciplinary teams to develop patient-centered care plans that improved treatment outcomes.
- Implemented electronic health record updates, ensuring compliance with regulations and enhancing data accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
5 Years 4 Months- Assisted physicians with clinical procedures and patient care.
- Performed wound care, dressing changes, casting support, and suture removal.
- Conducted exam room preparation and patient registration activities.
- Assisted with foot and ankle X-ray procedures.
- Assisted in patient intake, ensuring accurate data entry and documentation of medical histories.
- Administered prescribed medications and injections under physician supervision, enhancing patient care procedures.
- Educated patients on post-operative care and preventive measures, improving overall patient outcomes.
- Conducted preliminary assessments, including vital signs and charting observations for physician review.
- Maintained and sterilized medical equipment, ensuring compliance with health regulations and safety standards.
- Implemented process improvements that streamlined administrative workflows, enhancing operational efficiency in the practice.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Supplement Staffing
11 Years 6 Months- Managed patient check-in and check-out operations.
- Supported billing, insurance processing, and payment collection activities.
- Coordinated financial arrangements between patients and insurance companies.
- Processed FMLA and Short-Term Disability paperwork.
- Communicated laboratory results to patients and maintained electronic health records.
- Obtained and documented vital signs and urinalysis results.
- Northside Hospital
Education
BBA - Business Management
Medical Assistant
Skills
Patient Relations and Customer Service
Administrative and Office Support
Electronic Health Records (EHR)
Insurance Verification and Billing
Patient Registration and Scheduling
FMLA and Disability Paperwork Processing
Healthcare Documentation
Conflict Resolution and Patient Advocacy
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Timeline
Medical Assistant IV
Northside Duluth Breast Specialists
04.2022 - CurrentRead More
Medical Assistant
Alpharetta Foot & Ankle
11.2016 - 03.2022Read More
Supplement Staffing
Perimeter North Family Medicine
05.2005 - 11.2016Read More
Strayer University
BBA from Business Management
Read More
Iverson Business School
Medical Assistant
Read More