Tasha Martinez
Hamden
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Contractor Enrollment Specialist
2-10 Home Buyers Warranty
02.2022 - 04.2025
- B2B, prospecting, enrolling contractors in various trades and locations across the US via various lead sources including cold calling, overcoming objections, creating pricing contracts, value building, and various duties including collecting proper documentation to proceed with onboarding new service providers in targeted market areas
- Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
- Led a diverse team of 7 members, fostering a collaborative and high-performance culture.
- Assigned and monitored daily tasks for team members.
- Identified areas where teams could improve their skillset.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Sales Representative
Upsell24
03.2014 - 02.2022
- Remote position, customer service and sales for a variety of businesses.
- Collaborated with other departments such as Marketing or Customer Service on projects related to the sales process.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Encouraged team members to exceed individual sales goals.
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide a friendly atmosphere and smooth experience.
Sales Representative
Prium Health
Longwood
01.2014 - 12.2014
- Discount dental, vision and prescription plan sales
- Customer Service, Sales, Data Entry and Quality Assurance
- Achieved established sales targets by generating new customer accounts.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Developed new leads each day at or above quotas.
- Handled inbound telephone calls from interested customers.
Senior Travel Coordinator/Sales
Royal Bahama Cruise Line
Sanford
01.2014 - 12.2014
- Outbound Sales, Customer service
- Sold vacation packages and upgrades and memberships
- Sales and Customer Service
- Quality Assurance and Coaching
- Advised customers on payment options, discounts, and promotions available.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Team Leader/Head Caregiver
The Quelch Family
Saint Augustine
01.2011 - 12.2014
- Team builder and manager who ran smooth and efficient operations on a daily basis
- Notable Accomplishments: Management
- Broad background including personal care in both group and private settings
- End of life care, Hospice philosophy and care
- Responsible for medication administration and documentation in institutional and private settings
Caregiver
Beck & Beck
Palm Coast
01.2010 - 12.2011
- Caregiver providing personal care and transportation
- Notable Accomplishments: Responsible for handling all medication administration, documentation and record recording
- Provided personal care which included but was not limited to lifting and transferring
Customer Service Representative
Palm Coast Data
Palm Coast
01.2008 - 12.2011
- Customer service, phones, and data entry
- Notable Accomplishments: Handled high volume calls for several accounts
- Data Entry and filing paperwork in a very timely manner
- Multiple office duties
- Highly organized and time efficient in a fast pace office environment
Residential Assistant
ARC of Meriden/Wallingford
Wallingford
01.2002 - 12.2008
- Caregiver for people with mental and physical disabilities
- Notable Accomplishments: Managed personal care for clients with mental and physical disabilities as well as severe behavioral issues
- Developed and planned community outings suitable for clients
- Experienced with wheelchairs and lifts
Education
Bachelor's - Business Management
Rasmussen College
Florida01.2020
Certificate - Human Services
Marrakech Academy For Human Services
New Haven, CT01.2001
Skills
- Customer Service
- Sales
- Management
- Outbound Sales
- Office Administration
- Upselling
- Microsoft Office
- Quality Assurance
- Telemarketing
- Office Management
- Personal Assistant Experience
- Negotiation
- Inside Sales
- Salesforce
Certification
Notary Public
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Contractor Enrollment Specialist
2-10 Home Buyers Warranty
02.2022 - 04.2025
Sales Representative
Upsell24
03.2014 - 02.2022
Sales Representative
Prium Health
01.2014 - 12.2014
Senior Travel Coordinator/Sales
Royal Bahama Cruise Line
01.2014 - 12.2014
Team Leader/Head Caregiver
The Quelch Family
01.2011 - 12.2014
Caregiver
Beck & Beck
01.2010 - 12.2011
Customer Service Representative
Palm Coast Data
01.2008 - 12.2011
Residential Assistant
ARC of Meriden/Wallingford
01.2002 - 12.2008
Bachelor's - Business Management
Rasmussen College
Certificate - Human Services
Marrakech Academy For Human Services